Position: Front Desk/Ticketing Officer

Job Description

Job Title: Front Desk/Ticketing Officer

Location: Gaushala, Kathmandu

Company: Leading Tours and Travels Company

Salary: Negotiable

Job Overview:

Our client, a leading tours and travels company based in Gaushala, Kathmandu, is seeking a highly motivated and customer-oriented Front Desk/Ticketing Officer. The ideal candidate will be responsible for managing the front desk, handling customer inquiries, processing ticket bookings, and providing exceptional customer service.

Key Responsibilities:

• Greet and assist customers in person, over the phone, and via email.
• Manage ticket bookings, cancellations, and rebookings for domestic and international travel.
• Provide accurate information regarding travel packages, schedules, and pricing.
• Process payments, issue tickets, and maintain records.
• Resolve customer queries and complaints in a professional and timely manner.
• Coordinate with airlines, bus services, and other travel partners for smooth operations.
• Handle administrative tasks such as maintaining visitor logs and managing office supplies.
• Ensure a welcoming and efficient front desk environment.

Requirements:

• Proven experience in a front desk or ticketing role, preferably in the travel and tourism industry.
• Excellent communication and customer service skills.
• Proficiency in using ticketing software and MS Office.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and meet deadlines.
• Bachelor's degree in hospitality, travel management, or a related field (preferred).
• Fluency in English and Nepali.

How to Apply:

Interested candidates are requested to send their updated resumes to [email protected].