Position: Call Center Representative

Job Description

About the Job:

We are seeking a dedicated Call Center Representative to join our dynamic call center team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, following up leads, and ensuring a positive customer experience.

Responsibilities:

• Handle incoming calls, providing accurate information and assistance regarding products and services in a professional manner.
• Actively engage in follow ups and conversion of leads.
• Identify and resolve customer issues efficiently, ensuring timely follow-up and closure of all concerns.
• Follow company policies and procedures to maintain compliance and ensure quality service.
• Foster a collaborative culture within the team.
• Develop and maintain a customer-centric approach in all activities.

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 1 year of experience in a call center.
• Excellent communication and interpersonal skills.
• Proficiency in using computer systems and customer management software
• Ability to work under pressure and meet tight deadlines.

To Apply: Send your CV to [email protected].