Position: Senior Technical Writer

Job Description

Job title: Senior Technical Writer

Experience: Minimum 4 years

Education: Bachelor's Degree

Salary: Negotiable

Location: Kathmandu, Bāgmatī, Nepal

Roles and responsibilities:

• Produce high-quality product documentation for various product lines that help customers understand and use our products. Documentation includes but is not limited to User Guides, Release Notes, Troubleshooting documents, and potentially How-to videos. 
• Collaborate with subject matter experts (software developers, quality assurance engineers, project managers, product owners, and other SMEs) to gather technical information to write, update, and revise documentation.
• Help refine our voice, tone, and writing standards.
• Edit legacy content so it aligns with our user-centric style guide.
• Conduct peer reviews for grammar, style, and format. 
• Support the Documentation Lead for Roadmap planning and training needs for the team.

Qualification & Skills:

• Bachelor's Degree in Computer Science/Information Management/Information Technology/Computer Engineering, or any related field.
• Knowledge of cybersecurity, networking, and related domains is an advantage.
• Minimum 4 years of content creation experience.
• Portfolio of writing samples - must include an example demonstrating your skill at communicating technical content to customers.
• Outstanding written communication skills in English. You need to take technical details and information and make them user-friendly without relying on the GUI or technical jargon.
• Experience working with technologies (e.g., software or hardware systems) by investigation, experimentation (e.g., reading or running code), and/or interactions with subject matter experts (SMEs).
• Experience using Madcap Flare and Madcap Central is an advantage.
• Experience with .css and .html is an advantage.