Position: PayPal Disputes Agent

Job Description

Take your career to the next level by joining a leading eCommerce company that's redefining the industry for a greener and happier planet. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities where ambition fuels success.

Discover your path to eCommerce freedom with us!

The Company In a Nutshell

GTEcom BV (gtecombv.com/) was established in 2018 and headquartered in The Netherlands. Our mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027. Our diverse team of 70 and growing remote e-commerce experts in their own niches from different parts of the world is helping us transform our vision of growing the company to a reality.

We are committed to cultivating a culture of hard work, freedom and responsibility, constant improvement, and positivity in our team.

The Upsides of Working with Us

• Thrive in a results-driven environment with the autonomy to shape your own approach
• Achieve a great work-life balance with remote work and flexible schedule
• Enjoy a competitive salary that reflects your skills and contributions
• Collaborate with a dynamic remote team
• Be a key player in our rapidly growing company
  
  

We’re on the lookout for a PayPal Disputes Agent to join our expanding team and drive our company’s growth!

The Role

Day in the Life of a PayPal Disputes Agent at GT Ecom

• You’ll investigate and resolve customer disputes related to transactions, such as unauthorized charges, billing rrors, product or service quality issues.
• You’ll engage in clear, professional communication with customers, merchants, and other involved parties to facilitate effective dispute resolution.
• You’ll meticulously document all relevant details, including customer interactions, evidence, decisions and final resolutions, ensuring accurate records are maintained.
• You’ll adhere strictly to company policies and regulatory guidelines, safeguarding customer confidentiality and ensuring compliance throughout the dispute resolution process.
• You’ll advocate for customers by empathizing with their concerns and negotiating fair outcomes, whether it involves refunds, chargebacks, or merchant negotiations.
• You’ll stay vigilant for any signs of potential fraud, promptly reporting suspicious activities to the appropriate internal teams for further investigation.
  
  

Ideal Profile

We would love to hear from you if…

• You have at least 1 year of experience in a similar role
• You maintain a minimum of an 80%-win rate in dispute resolutions
• You are proficient in PayPal dispute resolution
• You are an excellent communicator with strong interpersonal skills
• You thrive on solving problems and making decisions.
• You excel at prioritizing, multitasking, and meeting deadlines.
  
  

What's on Offer?

• Flexible working options
• Fantastic work culture
• Attractive Salary & Benefits