Position: Customer Service Respresentative (CSR)

Job Description

As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility is to ensure customer satisfaction by providing prompt, efficient, and friendly service. You will handle inquiries, process orders, and coordinate with delivery staff to ensure that customer needs are met swiftly and accurately.

Key Responsibilities

• Answer phone calls and respond to customer inquiries regarding products and services,
• Recommend product or service by collecting customer information and analyzing their product and service needs,
• Handle and process online and telephonic orders,
• Mobilize delivery staffs in wise, effective, and efficient manner,
• Ensure excellent service standards and maintain high customer satisfaction,
• Know the company’s products and services and stay updated with the related issues,
• Promptly identify and resolve customer issues and follow up to ensure resolution,
• Contribute to team effort by accomplishing related results as needed.
  
  

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work effectively in a team environment.
• Detail-oriented with good organizational skills.
• Proficiency in using computers and handling phone systems.
• Previous experience in customer service is a plus.
  
  

Specifications

• Should have a 2 wheeler and valid driving license (for Evening Shift only)
• Should be willing to work in weekends and public holiday.