Position: Customer Success Trainee
- Category Online Sales
- Location Lalitpur District, Nepal
- Salary N/A
- Expiry date Oct 11, 2024 (5 days left)
Job Description
About Us:
GlobalyHub is a software product development company based in Australia and Nepal. We build software products that are globally scalable, add value, and solve problems of businesses as well as individuals.
What We Value:
- Collaboration: We believe in the power of teamwork and foster a supportive environment where everyone's ideas are valued.
- Innovation: We encourage curiosity and a drive to explore new solutions.
- Customer Focus: We're dedicated to understanding our clients' needs and exceeding their expectations.n
- Growth Mindset: We provide opportunities for continuous learning and professional development.
Ready to Make a Difference?
If you're ready to join a team that's shaping the future of tech, apply today and let's talk!
Qualifications
- Ability to work in a team, collaborate effectively, and manage multiple tasks simultaneously.
- Strong attention to detail, a proactive attitude towards learning, and taking on new challenges.GlobalyHub is a software product development company based in Australia and Nepal. We build software products that are globally scalable, add value, and solve problems of businesses as well as individuals.
Open Positions:
Customer Success Trainee/ Associate
- Product/ Business
- Product Knowledge and Client handling
- Lead and guide the team in handling inquiries most effectively.
- Set up the customer system through the setup process and ensure customers are fully onboarded.
- Understand the existing features as well as the FAQs through support articles.
- Make sure that feature articles are published as soon as they are released.
- Understand the online courses on system functionalities which are Admin, Counselor/ Sales and Accounts courses.
- Make sure that the courses are updated regularly as soon as new changes come.
- Chat Support and Bug reporting
- Monitor chat support and videos to make sure the team has provided the right solution to the customer's problem.
- Answer any raised queries by the customer and connect with the concerned team, if needed.
- Follow the bugs reporting process and assign them to Engineers.
- Support the customers with data Updates.
- Updating and managing the course data.
