Position: Senior Technical Writer

Job Description

The Job

Senior Technical Writer will produce high-quality user-help that contributes to Logpoint’s overall success. You will create technical documents such as product manuals, release notes, how-to videos, troubleshooting guides, and other content types for both internal and external users.

Technical Writing is a job that requires writers to communicate information in a way that is clear and easy to understand. To get the information necessary to create user-help, technical writers will engage and interview SMEs, test and work with Logpoint products and research technology and cyber security domains. This is a job where you need to identify what people need to achieve and then explain how they can achieve it in the simplest way. Our Senior Technical Writer understands that user help is not GUI-based, and does not use technical jargon. 

The Logpoint Documentation team is on an exciting, new journey. We are in the process of migrating our documentation from a static portal site to a dynamic Help Authoring Tool (HAT) and changing information architecture and our content strategy at the same time. As a Senior Technical Writer, you will support the content migration, collaborate with cross-functional teams, help junior writers, and ensure our documentation remains user-centric, clear, and scalable for future needs. Your expertise will be crucial in shaping this transformation.

It is also important you understand technical writing principles including plain language, user-centric communication, content auditing, information architecture and single-sourcing. You must know how to interview people, so you know how to ask the right people the right questions.

Roles and responsibilities:

• Produce high-quality product documentation for various product lines that help customers understand and use our products. Documentation includes but is not limited to User Guides, Release Notes, Troubleshooting documents and potentially How-to videos. 
• Collaborate with subject matter experts (software developers, quality assurance engineers, project managers, product owners, and other SMEs) to gather technical information to write, update and revise documentation.
• Help refine our voice, tone, and writing standards.
• Edit legacy content so it aligns with our user-centric style guide.
• Conduct peer reviews for grammar, style, and format. 
• Support the Documentation Lead for Roadmap planning and training needs for team

We expect you:

• Have excellent English verbal and written communication skills.
• Can present information logically and concisely
• Have strong analytical skills
• Pay attention to detail.
• Have strong interviewing skills.
• Thrive in a fast-paced and dynamic environment with limited supervision.
• Are a team player.
• Can work on multiple projects simultaneously.
• Can work under pressure and deliver quality documentation within tight deadlines.
• Can put yourself in the position of our users or customers so you can understand what they need.
• Ability to make complex technical subjects easy to understand.
• Seize opportunities for improvement at every turn.

Knowledge , Skills and Abilities:

• Bachelor's Degree in Computer Science/Information Management/Information Technology/Computer Engineering, or any related field.
• Knowledge of cybersecurity, networking, and related domain is an advantage.
• Minimum 4 years of content creation experience.
• Portfolio of writing samples - must include an example demonstrating your skill at communicating technical content to customers.
• Outstanding written communication skills in English. You need to take technical details and information and make them user-friendly without relying on the GUI or technical jargon.
• Experience working with technologies (e.g., software or hardware systems) by investigation, experimentation (e.g., reading or running code), and/or interactions with subject matter experts (SMEs).
• Experience using Madcap Flare and Madcap Central is an advantage.
• Experience with .css and .html is an advantage.  

Discover the perks of working with us:

• Competitive Compensation & Financial Security: Competitive pay, festive allowance, SSF.
• Health and Wellness: Medical insurance for you and your family, fitness facilities, and well-being programs.
• Work-Life Balance: Generous leave policies, mandatory vacation, and a five-day work week.
• Flexible Work Options: Work-from-home facility and company-provided meals.
• Professional Growth: Learning & Development support, certifications, and career advancement opportunities.
• Inclusive Culture: Diverse, international environment with a focus on equal opportunity.
• Recognition: Reward and recognition programs.

Check more on:https://logpoint.bamboohr.com/careers/167