Position: Chatbot Associate
- Category Customer Service
- Location Kathmandu, Nepal
- Salary N/A
- Expiry date Oct 10, 2024 (4 days left)
Job Description
Job description:Job Description
- Manage and maintain on the chatbot knowledge base in order to provide quick resolution to the customers regarding their issues
- Participate in chatbot model training to improve the model accuracy and chatbot answer matching.
- Collaborate with the product and tech teams to implement new features in chatbot and conduct user acceptance testing for the newly launched features.
- Applying data analysis techniques to analyze customer interactions and chatbot data logs to improve the coverage, resolution rate and customer satisfaction of AI products.
- Combine business knowledge and customer use cases to provide the best possible resolution fitting customer needs with application of existing technologies.
Qualification & Other Specification
- Educational Background: Bachelor Degree in IT, computer science, or equivalent work experience. Professionals who have the knowledge in customer service in E-commerce, business processes, project management and data analysis are encouraged to apply.
- Business knowledge: Should have 1-3+ years of customer service experience in e-commerce / retail operations+ AI Products/ Chatbot
- Data analysis skills: Should have ability of logical thinking and understanding of ways to discover key issues quickly and solutions even quicker. Knowledge of basic programming languages such as SQL/Python is preferred, along with skills with Excel for data analysis.
- Problem solving: Should have an ability to work on solving issues/bugs that come during the operation of chatbot. Should be able to effectively test new features and identify bugs and report them.
- Documentation and Reporting skills: Should be able to present their ideas clearly and concisely through good content writing/conversational skills.
- Other skills:
- Ability to work independently and proactively manage schedule and workload to meet and set deadlines
- Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities
- Should be organized, eager to learn new things and dedicated to their work.
- Knowledge in the chatbot industry standards, usability, trends in design and experience optimization would be a plus.
