Position: Customer Relationship Officer

Job Description

Dynamic Technosoft is an established and leading IT solution company in the IT market with over 9 years of experience providing comprehensive software development, web products, computer training, hardware & networking solutions and IT related product marketing. The company has national and international franchises, and it's a team of dedicated professionals. Dynamic Technosoft's vision is to constantly adapt and broaden its range of services to reflect the future needs of its customers.

Dynamic Technosoft is seeking a full-time Customer Relationship Officer. This is an on-site role, located in Kathmandu. The Customer Relationship Officer will be responsible for managing and improving the relationship between the company and its clients. The successful candidate will act as a point of contact and will provide exceptional customer service, handle customer complaints, resolve product or service-related problems, and promote the company's products and services.

• Bachelor's degree in Business Administration, Marketing or a related field
• Minimum 1-3 years of experience in a customer relationship officer or customer service role
• Ability to communicate effectively, both verbally and in writing
• Excellent interpersonal skills and ability to build relationships
• Strong problem-solving skills, with the ability to think on your feet
• Sales or marketing experience is a plus
• Knowledge of the IT industry is a plus
• Ability to work independently and as part of a team