Position: Information Technology Assistant

Job Description

1. User Support: Provide technical assistance to users, including troubleshooting hardware and software issues.
2. Software Installation: Install and update software applications on computers and devices.
3. Network Support: Help set up and troubleshoot network connections, including Wi-Fi and Ethernet.
4. Data Backup: Ensure regular data backups are performed and assist in data recovery when necessary.
5. Security: Assist in implementing and maintaining IT security measures, such as antivirus software and firewalls.
6. Training: Provide basic training to users on software and hardware usage.
7. Inventory Management: Keep track of IT inventory and order necessary supplies and equipment.
8. Assist IT Manager: Support the IT manager in various tasks, including system upgrades and project implementation.
9. Problem Resolution: Diagnose and resolve technical issues promptly to minimize downtime.
10. Compliance: Ensure that IT policies and procedures are followed, especially regarding data security and privacy.
11. Documentation: Create and update documentation for IT procedures and solutions.
12. Collaboration: Work closely with other IT staff and departments to ensure smooth IT operations.
13. Staying Informed: Stay up-to-date with the latest technology trends and IT best practices.
14. Troubleshooting: Analyze and resolve technical issues efficiently to minimize disruptions.
15. Emergency Response: Be available for on-call support or emergency IT situations as needed.