Position: Senior Officer Customer Success

Job Description

Company Description

Genese Solution is a technology service company based in Kathmandu, leading digital transformation in Cloud Computing, Cloud Native Software Development, and Cloud Security. The company has partnerships with tech giants like Amazon, Google, Zoom, and HubSpot, providing accelerating digital transformation platforms & solutions to customers worldwide. With recent funding from business Oxygen, a PE investor backed by the IFC of the World Bank Group, Genese Solution is one of the fastest-growing companies across Europe & South Asia regions since 2019. The team comprises over 200 specialists across seven global offices, delivering excellent services amicably.

Role Description

This is a full-time on-site role for a Senior Officer Customer Success at Genese Solution in Kathmandu. The role involves day-to-day tasks related to customer satisfaction, support, service, and experience to ensure client success and business growth.

Qualifications

• Interpersonal Skills: Ability to build strong relationships with clients and internal teams
• Customer Satisfaction: Focus on ensuring clients are satisfied with the services
• Customer Support: Providing effective support to clients to address their needs
• Customer Experience: Enhancing the overall experience of clients with the company
• Excellent communication skills and problem-solving abilities
• Experience in customer success, service, or related roles
• Knowledge of Cloud Computing and IT services
• Master's degree