Position: Account Manager

Job Description

Company Description

Online Saathi is a transformative initiative by Panah Foundation based in Kathmandu. The platform aims to bridge the digital divide for India's migrant workers by providing easy access to critical services, information, and support tailored to their unique needs. Online Saathi empowers migrants to navigate the digital world confidently with the help of community leaders known as "Saathis." The platform drives digital inclusion and empowerment for a brighter future.

Role Description

This is a full-time on-site role for an Account Manager at Online Saathi in Kathmandu. The Account Manager will be responsible for managing client accounts, building relationships, and ensuring customer satisfaction. They will handle inquiries, resolve customer issues, and identify opportunities for growth. Additionally, the Account Manager will collaborate with internal teams to deliver exceptional service to clients.

Qualifications

• Client Account Management and Relationship Building skills
• Customer Service and Conflict Resolution abilities
• Sales and Business Development experience
• Strong Communication and Interpersonal skills
• Ability to multitask and prioritize workload
• Knowledge of digital platforms and technology
• Previous experience in a similar role is a plus
• Bachelor's degree in Business Administration or related field