Position: Front Desk Officer

Category Accounting and Finance
Location Kathmandu, Nepal
Salary N/A
Expiry date Sep 27, 2024 (6 days left)

Job Description

Job Title: Front Desk Officer

Location: Test Preparation Nepal, Kathmandu

Reports To: Test Preparation Manager

Job Summary:

The Front Desk Officer at Test Preparation Nepal serves as the first point of contact for students, parents, and visitors. This role is vital in creating a welcoming and organized environment, ensuring that all administrative tasks are efficiently handled and that inquiries are promptly addressed.

Key Responsibilities:

Greet and Assist Visitors: Welcome students, parents, and visitors in a friendly and professional manner, directing them to the appropriate departments or personnel.
Answer and Direct Phone Calls: Handle incoming calls, answer inquiries, and redirect calls as necessary, providing accurate and timely information regarding courses, schedules, and other services.
Student Registration: Assist in the enrollment process by providing information on available courses, guiding prospective students through the registration process, and ensuring all necessary documentation is collected and filed correctly.
Maintain Front Desk Operations: Keep the reception area clean and organized, ensuring that brochures, forms, and promotional materials are available and up-to-date.
Schedule Appointments: Manage the appointment calendar for consultations, trial classes, and other meetings, coordinating with the Test Preparation Manager and other staff members.
Administrative Support: Provide general administrative support, including data entry, filing, and handling correspondence.
Record Keeping: Maintain accurate records of inquiries, student details, and other relevant information in the designated databases or systems.
Monitor Attendance: Assist in tracking student attendance and following up on absences as directed by the Test Preparation Manager.
Handle Payments: Process payments for courses and materials, issuing receipts and maintaining financial records as required.
Support Marketing Activities: Assist with marketing efforts by distributing promotional materials and providing information about upcoming events and offers.
Customer Service: Address any complaints or concerns in a professional manner, escalating issues to the Test Preparation Manager when necessary.