Position: Customer Support Representative

Job Description

Company Description

J&T Associates is Nepal’s premier, Outsourcing, Direct Marketing, Consulting and Representation Company. Established in the year 2003 the company offers a unique approach in managing non-core business activities through Outsource Solutions, Direct Marketing of products and services as well as Representing and supporting international organization that seek business interests in Nepal. We also run BPO/Call Centre for international clients since that last decade.

Role Description

This is a full-time on-site role as a Customer Support Representative located at one of our clients in Kathmandu. The Customer Support Representative will be responsible for providing excellent customer service, addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction on a day-to-day basis.

Qualifications

• Customer Support, Customer Service, and Communication skills
• Ability to troubleshoot customer issues effectively
• Strong focus on customer satisfaction
• Excellent problem-solving and interpersonal skills
• Experience in a customer-facing role is a plus
• Technical skills for basic issue resolution
• Fluency in multiple languages is advantageous
• Bachelor's degree in related or any field.