Position: Senior Support Executive

Job Description

Position: Support Executive                                                        No. of Vacancies: 2

Responsibilities:

• Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
• Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
• Implementation of ERP Software
• Make Sure the Client uses all the features and ensure understands the modules
• Ensure Customer Satisfaction
• Keeping the client's information on software confidential
• Provide training to clients online or on-site as per requirements
• Follows up on and takes responsibility for unresolved issues or escalations                   
• Field visit as a part of support and client’s requirements
• Assigned clients and tasks to juniors
• Follow up the task assigned    
• Involve in the documentation and active resolution process based on such requests
• Receive handed-over tasks by other shifts and handle with prioritizing solutions
• Take feedback from clients at certain intervals of time

Skills and Knowledge

·        Most know accounting knowledge or must be familiar with accounting software such as tally,

·        Swastik or any other.

·        IT or Engineering background will be an added advantage

·        Language Fluency is a must

·        The capacity to work well within a team

·        Logical thinking

·        Good communication skills with problem elocution in simple language

·        Service-oriented keeping customer first

·        Sharp Technical Knowledge and soft communication skills

Education

Should be BBS, BBA, BIM

Experience

Min. 1-2 years in relevant field

Salary: Negotiable

 Send your cv at [email protected] and for more information please contact at 9801087091