Position: Housekeeping Manager

Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Leadership and Team Management:
• Supervise, train, and inspire a team of housekeepers, laundry staff, and supervisors to deliver impeccable service.
• Conduct regular performance evaluations and provide ongoing training to ensure the team meets the hotel's high standards.
• Develop staff schedules and assign tasks to ensure all areas of the hotel are cleaned and maintained in a timely manner.
• Operational Excellence:
• Oversee the daily operations of the housekeeping department, ensuring guest rooms, suites, public areas, and back-of-house areas are immaculately cleaned and presented.
• Conduct thorough inspections of guest rooms, suites, and public areas, ensuring compliance with the hotel’s luxury standards.
• Address guest complaints and requests promptly, ensuring a seamless and exceptional guest experience.
• Inventory and Resource Management:
• Manage the inventory of linens, cleaning supplies, and guest amenities, ensuring that stock levels are adequate and within budget.
• Coordinate with vendors to ensure timely delivery of high-quality supplies and equipment.
• Optimize the use of resources and reduce waste while maintaining luxury standards.
• Quality Assurance:
• Implement and uphold stringent housekeeping procedures and standards, ensuring consistency across all areas.
• Collaborate with the maintenance department to ensure that all hotel areas are not only clean but also in top physical condition.
• Regularly review and update cleaning protocols to reflect best practices and industry trends.
• Budget and Financial Management:
• Assist in preparing and managing the housekeeping budget, monitoring expenses closely to ensure efficiency.
• Track departmental costs, including labor, supplies, and maintenance, ensuring expenditures align with budgetary constraints.
• Identify cost-saving opportunities without compromising on quality.
• Health, Safety, and Compliance:
• Ensure that all housekeeping activities comply with health and safety regulations, including the proper use of chemicals and cleaning equipment.
• Conduct regular safety audits and ensure staff adhere to all safety protocols.
• Train staff on emergency procedures and hotel policies related to guest safety and security.
• Guest Relations:
• Interact with guests to ensure their satisfaction with housekeeping services, addressing any special requests or concerns.
• Implement guest feedback to continuously improve service quality and ensure repeat business.
• Work closely with the Front Office and other departments to anticipate and fulfill guest needs.
• Collaboration and Communication:
• Coordinate with other departments, such as Food & Beverage and Events, to ensure the hotel is always prepared for special events and high-profile guests.
• Participate in management meetings and contribute to the hotel’s overall strategy and guest satisfaction goals.
• Foster a positive work environment and promote teamwork among the housekeeping staff.