Position: Hotel Operations Manager

Job Description

Company Description

Hotel Mirage Regency, located in a prime residential and commercial hub in Kathmandu, offers 60 modern rooms and suites. The hotel provides the perfect setting for meetings, workshops, and celebrations with amenities for all social and business gatherings. Conveniently situated on Battisputali road, the hotel is close to major tourist attractions and key locations in Kathmandu.

Role Description

This is a full-time on-site role for a Hotel Operations Manager at Hotel Mirage Regency in Kathmandu. The Operations Manager will be responsible for overseeing day-to-day hotel operations, ensuring customer satisfaction, managing staff training, and maintaining high standards of customer service.

Key Responsibilities:

• Oversee Daily Operations: Manage day-to-day hotel operations, ensuring that all departments are functioning efficiently and effectively.
• Hotel PMS and OTA Management: Operate and manage the Property Management System (PMS) and Online Travel Agency (OTA) channel manager to optimize bookings and revenue.
• Staff Management: Lead, train, and mentor staff across all departments to ensure a high level of service and operational efficiency.
• Customer Service Excellence: Maintain and enhance guest satisfaction by addressing guest needs, resolving issues promptly, and ensuring a welcoming atmosphere.
• Staff Training and Development: Develop and implement training programs to improve staff performance, service standards, and operational knowledge.
• Quality Assurance: Monitor and maintain high standards of cleanliness, safety, and customer service throughout the hotel.
• Financial Management: Assist in budgeting, cost control, and financial planning to achieve financial goals.
• Compliance: Ensure compliance with all hotel policies, procedures, and regulations, including health and safety standards.

Qualifications:

• Experience: Minimum 5 years of experience in a management role at star-rated hotels.
• Technical Skills: Proficiency in operating hotel Property Management Systems (PMS) and Online Travel Agency (OTA) channel managers.
• Leadership: Strong managerial and leadership skills with the ability to inspire and manage a diverse team.
• Customer Service: Excellent interpersonal and communication skills, with a strong commitment to providing superior guest service.
• Problem-Solving: Ability to handle and resolve issues quickly and effectively.
• Training Skills: Experience in developing and conducting staff training programs.