Position: Guest Experience Officer

Job Description

Guest Experience Officer

Position: Guest Experience Officer (GEO)

Position Type: Mid-management

Employment Type: Residential (Full Time)

Job Location: Haibung 3, Melamchi Municipality

Candidate Selection: Worldwide

About Prakriti Resort & Organic Farm

Building on our successful legacy as pioneers in Nepal’s hospitality industry—starting with the establishment of Dhulikhel Mountain Resort in the early 1980s and initiating Dhulikhel as a renowned tourism destination—our team has long been at the forefront of Hospitality in Nepal. Our decades of experience in Nepalese hospitality, combined with our understanding of Sustainable Tourism that we developed with Nepal Environment and Tourism Initiative (NETIF) cumulated to form the basis for a ground-breaking new model for community-led resort complimented by agro-tourism which is the present manifestation of Prakriti Resort & Organic Farm.

Since 2012, with continuous innovation and determination for excellence we are shaping a new future of Sustainable Tourism in Nepal with a vision to establish Haibung as a new sustainable tourism destination that meets the needs of responsible tourists, fosters livelihoods for the local community, and conserves the pristine environment of Shivapuri Nagarjun National Park.

Purpose of the Role 

At Prakriti, we believe that creating exceptional and meaningful guest experiences goes beyond providing excellent facilities—it involves building genuine relationships that reflect our commitment to sustainability, community, and environmental stewardship. The Guest Experience Officer (GEO) plays a pivotal role in embodying these values while serving as the bridge between our guests and the unique offerings of our resort.

The GEO must ensure that every visitor not only enjoys a seamless stay but also understands the deeper purpose behind Prakriti’s mission of putting community first and agro-tourism. By attentively catering to guest needs, offering insightful information about our organic farming practices, and promoting the cultural & natural heritage of Haibung, the GEO must be excellent at crafting enriching experiences that resonate with our guests.

The GEO’s role will be instrumental in fostering a sense of belonging among our visitors, encouraging repeat stays, and generating positive word-of-mouth recommendations that amplify Prakriti’s reputation. This role is essential to maintaining long-term relationships with our guests and our high standards of hospitality while contributing to the overall guest experience and sustainability goals of Prakriti.

Scope of Work: Guest Experience Officer

The Guest Experience Officer (GEO) at Prakriti Resort & Organic Farm is responsible for delivering exceptional service and ensuring that every guest has a memorable and fulfilling experience during their stay. This role involves being the main point of contact for guests, from their arrival to departure, and consistently upholding the resort’s standards of warm hospitality and personalized service.

Key Responsibilities:

• The GEO will be the key ambassador for Prakriti. You will be a primary point of contact for guests, anticipating their needs and going above and beyond to create memorable experiences. 

• Assist guests throughout their journey, from pre-arrival to post-departure. Provide personalized recommendations on activities, experiences, and amenities available at the resort, including information on our organic farming practices and eco-tourism offerings.

• Coordinate guest services such as special arrangements, community engagement and small events management ensuring all details align with guest preferences. Provide information on facilities, programs, and services, including attending to VIP guests.

• Conduct guided tours of the National Park focusing on general information of available biodiversity, flora and wildlife.

• Conduct guided tours of local community focusing on socio-cultural attractions.

• Foster positive relationships with guests by engaging with them regularly, anticipating their needs, and delivering tailored experiences that align with Prakriti’s values.

• Assist in promoting local culture, heritage, and sustainability initiatives to guests, enhancing their understanding of responsible tourism and the resort’s unique offerings.

• Collect and manage guest feedback to continually improve service quality and identify areas for innovation to provide recommendations to the team.

About you

You are a passionate and dedicated hospitality or tourism professional or final year student who takes pride in delivering exceptional guest experiences. Your warm and approachable demeanour makes you a natural at building connections and ensuring guests feel welcome and valued from the moment they arrive. You have a keen eye for detail and are proactive in addressing guest needs, always going the extra mile to exceed expectations.

You have a genuine interest in sustainable tourism and are eager to share your knowledge of eco-friendly practices and local culture with our guests. Your strong communication skills, adaptability, and ability to stay organized in a fast-paced environment make you a key player in creating personalized and memorable experiences. You’re someone who thrives on engaging with people and enjoys being part of a purpose-driven team.

What We Offer

At Prakriti Resort & Organic Farm, we are more than just a place to work—we are a community driven by a shared passion for sustainability, nature, and authentic hospitality. Joining our team means becoming part of a culture where your contributions are valued, and your growth is nurtured.

We offer:

• A Supportive Work Culture: Work alongside a team that shares your commitment to sustainability and excellence in hospitality. We believe in fostering collaboration, continuous learning, and mutual respect.

• Professional Development Opportunities: We invest in your growth by offering training and learning experiences that enhance your skills and open doors to new career paths.

• Meaningful Work: Be part of a purpose-driven organization where your role directly contributes to creating positive impacts on the environment, local community, and the tourism landscape of Nepal.

• Scenic and Peaceful Work Environment: Nestled within the serene surroundings of Haibung, you’ll have the opportunity to work amidst nature, far from the hustle and bustle of city life.

• Competitive Compensation and Benefits: We offer a fair compensation package, along with additional perks that recognize your dedication and efforts.

At Prakriti, we believe sustainability is also about a fulfilling and rewarding career for our team members. If you’re looking for a role that aligns with your values and offers both personal and professional growth, you’ll find it here with us.

What’s next:

To apply, please send your resume, cover letter, and LinkedIn profile to Rakshit Khadka, Sustainability Coordinator, at [email protected]. Applications will be assessed based on the quality of the cover letter and the strength of references. Only shortlisted candidates will be contacted.

The selection process involves two interview rounds, with interview dates communicated via email. Please note that applications sent via LinkedIn will not be considered.

For strong candidates who we are unable to hire at this time, we are committed to providing constructive feedback and encouraging reapplications for future opportunities.

Non-Nepalese candidates are solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract.