Position: Learning & Development Manager

Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Design and develop training programs, workshops, and e-learning courses that address the needs of various departments within the hotel.
• Create and update training materials, including manuals, guides, and multimedia presentations.
• Ensure that all training programs align with the hotel’s service standards, brand values, and operational goals.
• Conduct regular training needs assessments by consulting with department heads, reviewing performance data, and gathering employee feedback.
• Identify skill gaps and areas for improvement across the hotel’s workforce.
• Develop and implement strategies to address identified training needs.
• Facilitate in-person training sessions, workshops, and seminars for employees at all levels.
• Oversee the coordination of external trainers or consultants when necessary.
• Utilize various training methodologies, including on-the-job training, coaching, and mentoring, to ensure effective learning outcomes.
• Develop and manage employee development programs, such as leadership development, succession planning, and cross-training opportunities.
• Provide coaching and support to employees seeking career advancement within the hotel.
• Monitor and evaluate the progress of employees participating in development programs.
• Ensure all training programs comply with local, state, and federal regulations, including health and safety standards.
• Maintain accurate records of employee training and certifications.
• Ensure that all employees complete mandatory training programs, such as health and safety, diversity, and harassment prevention.