Position: AM - Housekeeping

Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Leadership and Staff Management:
• Assist in managing, supervising, and training the housekeeping team, including room attendants, public area attendants, laundry staff, and supervisors.
• Lead by example, ensuring that all housekeeping staff understand and adhere to the hotel’s luxury standards and service protocols.
• Develop and manage staff schedules, ensuring appropriate staffing levels to meet the demands of the hotel.
• Daily Operations:
• Oversee the day-to-day housekeeping operations, ensuring that all guest rooms, suites, public areas, and back-of-house areas are cleaned, maintained, and presented to the highest standards.
• Conduct regular inspections of guest rooms and public areas, ensuring that they meet or exceed the hotel’s cleanliness and presentation standards.
• Address guest complaints or requests promptly, ensuring a swift resolution that maintains the hotel’s reputation for excellence.
• Inventory and Supplies Management:
• Assist in managing the inventory of linens, cleaning supplies, and guest amenities, ensuring that stock levels are maintained without exceeding budgetary constraints.
• Coordinate with suppliers to ensure the timely delivery of high-quality supplies and manage the storage and organization of these items efficiently.
• Monitor usage and minimize waste, ensuring cost-effective operations while maintaining luxury standards.
• Quality Assurance:
• Implement and maintain strict housekeeping procedures and standards to ensure consistency across all areas of the hotel.
• Support ongoing staff training programs, focusing on luxury service delivery, attention to detail, and guest interaction.
• Work closely with the Housekeeping Manager to review and update cleaning protocols, incorporating best practices and new industry trends.
• Health, Safety, and Compliance:
• Ensure that all housekeeping activities comply with health and safety regulations, including the correct and safe use of chemicals and cleaning equipment.
• Conduct regular safety audits and ensure that all housekeeping staff are trained in and adhere to safety protocols.
• Collaborate with the maintenance department to address any safety or maintenance issues promptly.
• Guest Relations and Service Excellence:
• Engage with guests to ensure their satisfaction with housekeeping services, addressing any special requests or concerns with professionalism and discretion.
• Implement guest feedback to continuously enhance service quality, contributing to an exceptional guest experience.
• Coordinate with the Front Office, Food & Beverage, and other departments to ensure seamless service delivery.
• Administrative Duties:
• Assist in maintaining accurate housekeeping records, including staff attendance, inventory logs, maintenance requests, and quality control reports.
• Support the preparation of reports on departmental performance, including budget adherence, staff productivity, and guest satisfaction metrics.
• Participate in management meetings and contribute to strategic planning for the housekeeping department.
• Team Collaboration:
• Work closely with other departments, such as Front Office, Food & Beverage, and Maintenance, to ensure the hotel operates smoothly and guest expectations are consistently exceeded.
• Step in to manage the housekeeping department in the absence of the Housekeeping Manager or Executive Housekeeper.