Customer Relationship Manager

No. of Openings 1
Industry E-Commerce
Category Marketing Communications/Advertising/Marketing
Location Lalitpur Nepal, Lalitpur, Lalitpur District
Job Level Mid Level
Salary Nrs. (Negotiable) Monthly
Education Level Bachelors
Desired Candidate Both(Female, Male)
Experience 1 + year
Expiry date Apr 27, 2025 (2 days left)
Vehicle License no
Two/Four Wheeler Require Two-wheeler
Skills ability to work hard, Ability to stay calm under pressure, Able to work flexible schedule, Interpersonal and Communication Skills, Customer Service, Client Relationships

Job Description

Position Overview:
The Customer Relationship Manager is responsible for building and maintaining long-term relationships with customers, ensuring satisfaction, loyalty, and retention. This role involves addressing client needs, resolving complaints, and proactively identifying opportunities to improve the overall customer experience.

Key Responsibilities:

Develop and maintain strong relationships with existing and potential customers.
Serve as the primary point of contact for clients, responding promptly to inquiries and resolving issues effectively.
Track customer interactions, feedback, and service requests to ensure a seamless customer journey.
Analyze customer behavior, feedback, and satisfaction reports to improve services and enhance the customer experience.
Collaborate with sales, marketing, and operations teams to align customer needs with business offerings.
Follow up with clients after service delivery to ensure satisfaction and encourage repeat business.
Identify upselling or cross-selling opportunities and contribute to revenue growth.
Maintain accurate records of client communications and update CRM databases regularly.
Handle customer complaints and provide appropriate solutions in a timely manner.
Prepare regular reports on customer satisfaction, feedback trends, and relationship-building outcomes.

Job Specification

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Minimum 1 year of experience in a customer service, client handling, or relationship management role.
Experience with CRM systems and customer engagement tools is an added advantage.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Customer-focused mindset with problem-solving aptitude.
Proficiency in CRM software and Microsoft Office tools.
Ability to handle pressure and manage multiple client accounts simultaneously.
Strong organizational and time-management skills.
Positive attitude, empathy, and a proactive approach to customer service.
Basic understanding of sales processes and client lifecycle management.

Working Conditions:

Office-based role with occasional field visits or virtual meetings depending on client location.
May require flexible hours depending on customer needs.

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