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Customer Service Representative
- No. of Openings 10
- Industry IT & Telecommunication
- Category BPO/Call Center
- Location Lazimpat, RB Tower, 6th Floor, Kathmandu District
- Job Level Junior Level
- Salary Nrs. (20,000) Monthly
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 6 months
- Expiry date Jan 21, 2025 (6 days left)
- Vehicle License Yes (Preferred)
- Two/Four Wheeler Require TWO-WHEELER
- Skills Communication skills, Customer Service, English Typing and Speaking, Interpersonal Skills (e.g.: patience, empathy), MS Office Suite, Multitasking, Negotiation
Job Description
- Call Australian clients and pitch Government-subsidized products.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Foster long-term relationships with prospects and clients to ensure ongoing business opportunities.
- Seize opportunities to upsell products when they arise.
- Collaborate with team members to enhance campaign outcomes and achieve collective objectives.
- Keep records of all conversations in our call center database in a comprehensible way.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet and exceed monthly and quarterly sales targets.
Job Specification
- Fluent in English, with excellent communication skills.
- Strong verbal and listening abilities to effectively convey ideas effectively over the phone.
- Exceptional negotiation skills, with the ability to handle objections while securing commitments.
- Adaptable sales approach that evolves with market trends, client feedback, and business needs.
- Ability to work independently and thrive in a collaborative team environment.
- Flexibility with working hours to accommodate AUS shifts.
Perks and Benefits :
- Income: Competitive Salary + Incentive + Attractive commission
- Working Days: 6 days/week (Monday -Saturday).
- Working Hours : Monday -Friday (NST) 06:00 AM (Morning) - 02:00 PM (Afternoon) including 45 mins break (Non-negotiable), and Saturday (NST) 06.00 AM (Morning)- 12:00 PM (Afternoon) including 30 mins break (Non-negotiable).
- Medical Insurance and Group Personal Accident (GPA) Insurance
- Great opportunity for IELTS aspirants to improve communication skills.
- Structured training program with mentorship from experienced sales professionals.
- Opportunities for career advancement within a dynamic organization.
- Supportive and collaborative work culture.
- Female candidates are highly encouraged to apply.
Note:
- Only shortlisted candidates will be contacted. Advance your career while earning attractive commissions and improving your skills!
About Company
Lightica Technology is a Lazimpat based company. We provide complete telemarketing service both inbound and outbound. We also of...
Lightica Technology is a Lazimpat based company.
We provide complete telemarketing service both inbound and outbound. We also offer data entry and data processing services, back-office outsourcing, and business process outsourcing services.
