Front Desk
- No. of Openings 1
- Industry Hospitality
- Category Front Desk/ Receptionist/ Secretarial
- Location Thamel, Kathmandu, Kathmandu District
- Job Level Entry Level
- Salary NRS (15k) Monthly (Negotiable)
- Education Level Intermediate (+2)
- Desired Candidate Female Only
- Experience 1 + year
- Expiry date Nov 29, 2024 (14 days left)
- Vehicle License No
- Skills Attention To Detail, Customer Experience, Customer Service, Customer Service Orientation, English Typing and Speaking, Feedback, Neat and professional appearance, Organizing Skills
Job Description
Key Responsibilities:
Guest Check-in and Check-out
- Greet guests upon arrival, assist with check-in, and provide key information about hotel amenities.
- Efficiently manage check-out procedures, process payments, and handle billing inquiries.
Reservations Management
- Handle guest reservations via phone, email, and walk-ins.
- Update and manage reservation systems, ensuring availability and room allocation are accurately recorded.
Guest Assistance
- Respond to guest inquiries and requests promptly, offering information about the hotel and Skywatch restaurant services.
- Provide concierge services such as booking tours, transportation, and restaurant reservations.
Communication and Coordination
- Coordinate with housekeeping, maintenance, and the restaurant to ensure guest needs are met.
- Ensure smooth communication between the front desk and management regarding guest issues or special requests.
Billing and Payment Processing
- Handle payments, process credit card transactions, and manage cash flow.
- Prepare bills and invoices, ensuring accuracy in charges for hotel stays and restaurant services.
Customer Service and Problem Solving
- Address and resolve guest complaints or concerns in a professional and timely manner.
- Ensure high levels of guest satisfaction by providing excellent service at all times.
Administrative Duties
- Maintain and update guest records, ensuring all information is accurate and confidential.
- Perform clerical duties such as filing, preparing reports, and handling communication.
Promotions and Upselling
- Inform guests about hotel facilities, services, and special promotions (including Skywatch restaurant offers).
- Upsell hotel services, such as room upgrades or restaurant reservations.
Job Specification
Education:
- High school diploma required; Bachelor’s degree in Hospitality Management or a related field is a plus.
Experience:
- Minimum 1 years of experience in a front desk or customer service role in a hotel or restaurant environment (as well the fresher who have extra ordinary communication skills).
Skills:
- Excellent communication skills (both verbal and written).
- Proficiency in hotel management software (e.g., Opera) and basic office applications (e.g., MS Office).
- Strong customer service and problem-solving abilities.
- Ability to multitask and work under pressure.
Personal Attributes:
- Friendly, approachable, and professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Language Skills:
- Fluency in English is essential; additional languages are a plus (e.g., Nepali, Hindi).
Technical Knowledge:
- Familiarity with point-of-sale (POS) systems for restaurant transactions is desirable.
Appearance and Conduct:
- Well-groomed, professional appearance with a positive attitude.
About Company
At Kathmandu Business Hotel, we invite you to experience the essence of Ne...
At Kathmandu Business Hotel, we invite you to experience the essence of Nepal's rich heritage and culture while enjoying the comforts of a boutique hotel designed for the modern traveler. Nestled in the heart of Kathmandu, our hotel is not just a place to stay; it's an immersive journey into the captivating world of Nepali traditions, architecture, arts, and flavors
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