Customer Service Representative
- No. of Openings 15
- Industry E-Commerce
- Category Customer Service
- Location Balkumari, Kathmandu, Kathmandu District
- Job Level Mid Level
- Salary Nrs. 15k-20k Monthly
- Education Level Intermediate (+2)
- Desired Candidate Male Only
- Experience 6 months
- Expiry date Jun 12, 2024 (Expired)
- Vehicle License no
- Skills Counseling, Sales and Marketing, English Typing and Speaking, Management , Communication skills
Job Description
Company Overview:
Instacover Solutions is a leading international call center specializing in providing exceptional customer service and contact center solutions to clients in the United States for over 11 years. Our state-of-the-art facilities, cutting-edge technology, and highly skilled workforce enable us to deliver outstanding results for our clients while maintaining the highest standards of professionalism and efficiency.
Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company’s customer management policies.
Job Specification
- Strong english communication, both written and verbal.
- Great active listening skills.
- Exceptional interpersonal and rapport building skills.
- A patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibile.
- Comfortable working in fast-paced environments.
- Troubleshooting skills, either basic or advanced, depending on the role and industry.
- Computer literacy.
- Phone skills, including familiarity with complex or multi-line phone systems.
- In-depth knowledge of a company’s products and/or services.
Notes :
Working Days: 6 days/week (sunday- friday).
Working Hours : 8.00 PM/ 5:00 AM. including 1 hour break (only Night shift ).
Candidates with experience in call centers are preferred.
IN The case of female:-
Bachelor's degree in any faculty.(strong english communication)
Munimum 6 month CSR
About Company
It’s a full - time office based night shift job, you be communication with USA customers through phone .
Instacover Solutions is a leading international call center specializing in providing exceptional customer service and contact center solutions to clients in the United States for over 11 years. Our state-of-the-art facilities, cutting-edge technology, and highly skilled workforce enable us to deliver outstanding results for our clients while maintaining the highest standards of professionalism and efficiency.
