Position: Front Desk Officer

Job Description

• Welcome visitors warmly by greeting them, whether in person or on the telephone.
• Answer, screen, and forward all incoming phone calls, providing necessary information as required.
• Receive, sort, and distribute daily mail, deliveries, and couriers efficiently.
• Maintain client appointments and ensure appointment confirmations are made before scheduled treatment days.
• Manage appointment calendars and coordinate meetings/appointments.
• Perform various receptionist duties including filing, photocopying, etc.
• Maintain cleanliness and tidiness in the reception area.
• Act as coordinator between customers and management teams, as well as among branch offices.
• Gather feedback from customers regarding products and services.
• Coordinate with all branches, departments, and external parties as necessary.
• Generate bills and receipts accurately and update the client register accordingly.
• Fill up and check client OPD cards daily, updating them as needed
• Provide daily sales, client & staff reports to the branch manager & relevant authorities.

Job Specification

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Ability to multitask and prioritize responsibilities effectively.
• Proficiency in using computer software for scheduling and record-keeping.
• Empathy and patience in dealing with clients' concerns or complaints.
• Knowledge or interest in health and wellness is a plus, but not required.

Note: Duty hour: 9 -10 hour per day.