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Customer Service Representative
- No. of Openings 10
- Industry Business Process Outsourcing (BPO)
- Category Customer Service
- Location kathmandu, Kathmandu, Kathmandu District
- Job Level Entry Level
- Salary NRS (20k-25k) Monthly (Negotiable)
- Desired Candidate Both(Female, Male)
- Experience 6 months
- Expiry date Nov 04, 2024 (13 days left)
- Vehicle License No
- Skills Teamwork, Customer Service, Communication skills, Microsoft Office, Ability to stay calm under pressure, Strong interpersonal skills
Job Description
- Responsible for resolving customer queries, providing customer support, enhancing customer experience and generating leads.
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Process leads accurately and efficiently.
- Educate customers about our products and services and assist with booking leads.
- Collaborate with other departments to ensure customer satisfaction.
- Stay up-to-date with our products, services, and policies to provide accurate information to customers.
Office Time: 5:00 AM to 1:30 PM
Job Specification
- Should represent the company at all times and be able to communicate effectively in English.
- Customer Experience skills will be required to ensure that each customer has an optimum experience with our services.
- Excellent English communication, listening, and problem-solving skills are necessary.
- A customer-focused approach towards work is important.
- Knowledge of MS Office applications.
- Comfort in learning various applications used in a contact center.
- Previous experience in Customer Service is an advantage.
About Company
GPG Services Pvt Ltd is a business growth service provider that offers quality lead generation services to its clients. The company is located in K...
GPG Services Pvt Ltd is a business growth service provider that offers quality lead generation services to its clients. The company is located in Kathmandu, Nepal, and offers campaigns for Australia, USA, Canada, and UK.
