Customer Service Manager - Retail
- No. of Openings 1
- Industry IT & Telecommunication
- Category Customer Service
- Location New baneshwor, Kathmandu District
- Job Level Mid Level
- Salary 80K+
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 3 + years
- Expiry date Nov 19, 2024 (5 days left)
- Vehicle License No
- Skills ability to work hard, Ability to work independently and also in a group, Analysis/analyzing, Budgeting, Creativity, Critical Thinking, Cross-Functional Team, Cross-Functional Teamwork, Customer Experience, Customer Relationship Management, Customer Service, Customer Service and Relation, Customer Service Orientation, Data Interpretation, Dealing with customer, Microsoft Excel, Revenue Growth, Revenue Projections
Job Description
As the Customer Service Manager - Retail, you will be responsible for ensuring exceptional customer service experiences that foster customer satisfaction, retention, and loyalty. This role demands an analytical mindset for recharge analysis, competitor analysis, and market research, as well as strong leadership to guide a team of dedicated service staff. Your expertise will be critical in resolving non-technical issues, meeting customer needs, and maintaining a competitive edge in the market.
Job Specification
Customer Retention and Satisfaction
- Develop and implement customer retention strategies to drive loyalty and long-term engagement.
- Regularly assess customer satisfaction and identify areas for improvement.
Recharge and Competitor Analysis
- Analyze recharge data and patterns to inform service strategies and promotions.
- Conduct competitor analysis to understand market positioning and enhance customer offerings.
Market Research
Gather and analyze market trends to ensure alignment with customer expectations.
Stay informed of industry changes, emerging trends, and customer needs.
Team Leadership and Development
- Lead, motivate, and develop a team of customer service staff to provide proactive and responsive customer follow-ups.
- Set performance goals and provide regular feedback to ensure consistent service quality.
Issue Resolution and Support
- Address and resolve customer issues promptly and effectively, focusing on non-technical concerns.
- Ensure clear communication and follow-through on all customer-related concerns.
Cross-functional Collaboration
- Work with other departments to ensure customer needs are met across all touchpoints.
- Provide insights and feedback to internal teams based on customer interactions and market research.
About Company
Classic Tech is leading Internet Service providers in Nepal. Established in 2009 , the company has always been working for the benefit of its consumers and the public as well. Classic Tech aims as Best Internet Service Provider In Nepal with services ranging from retail , Soho to corporate packages . The goal of the company is to provide reliable and effective internet facilities to maximum people at absolutely minimum cost. The company entertains more than 3 Lakhs active users and is providing services to the people of 74 districts through its 104 outlets.
Classic Tech has also been one of the most desired and wanted workplaces for job seekers. As we all know the employment situation of the country, Classic Tech has been contributing largely to helping people earn bread for their families. Being one of the largest ISP Companies in the country, Classic Tech provides employment to more than 1500 people.
Classic Tech provides a competitive salary scale and being one of the few private companies to provide SSF facility to its staff is also one of the major reasons, why Classic Tech gets a lot of job applications. The company believes in a fair and transparent hiring policy, by which we mean, providing opportunities to deserving candidates.
Classic Tech has various working departments such as Accounts, Sales, admin, customer service, technical, digital marketing, corporate team, and so on. The company provides jobs to fresher to experience based on the need and vacancies in the company.
Benefits like competitive salary, social security fund, overtime payment, fuel, and maintenance attract motivated and keen job seekers from the market. In today’s corporate and competitive world, finding suitable and motivated employees out of the available lot is like fishing in a large pond. The HR team of the company works tirelessly for providing the best human resources to the company and to provide equal and fair opportunities to deserving candidates.
Classic Tech also believes in keeping hold of its valuable employees and making sure they feel secure sound and cared for by the company whenever they are in need. Organizing refreshment programs, training, and improvement sessions, and paid leave facilities also are the reason why Classic Tech Pvt. Ltd. Is the most searched and desired workplace.
