Client Relation Officer
- No. of Openings 2
- Industry Hospitality
- Category Client Relation/PR
- Location NEAR BABA PETROL PUMP, KALANKI, Chandragiri, Kathmandu District
- Job Level Mid Level
- Salary Nrs. Monthly
- Education Level Bachelors
- Desired Candidate Female Only
- Experience 1 + year
- Expiry date Mar 31, 2025 (6 days left)
- Vehicle License no
- Skills Interpersonal Skills (e.g.: patience, empathy), Attention To Detail, Teamwork, CRM (Customer Relationship Management), Sales and Marketing, Communication skills, Problem solving skills, Product Knowledge, Effective Time Management, Sales and Upselling, Customer Feedback Analysis, Team Coordination
Job Description
A Client Relations Officer (CRO) plays a crucial role in maintaining and enhancing relationships between a company and its clients. The primary responsibility of a Client Relations Officer is to ensure that clients are satisfied with the company's services or products, addressing any concerns or issues they may have, and fostering long-term partnerships
Client Interaction & Support:
- Act as the main point of contact between the company and its clients.
- Handle inquiries and complaints from clients in a professional and timely manner.
- Provide exceptional customer service to clients by offering tailored solutions to their needs.
- Maintain regular communication with clients to ensure satisfaction with the services/products offered.
Relationship Building:
- Develop and maintain long-term relationships with key clients.
- Understand client needs, preferences, and expectations to provide personalized services.
- Work to build trust with clients, ensuring they feel valued and heard.
Problem Resolution:
- Address and resolve client complaints or issues, ensuring a quick and efficient solution.
- Collaborate with internal teams to resolve problems and improve client experience.
Client Retention:
- Focus on retaining existing clients by identifying opportunities to enhance services or offer new solutions.
- Proactively check in with clients to prevent issues from escalating.
Sales and Upselling:
- Identify opportunities to upsell or cross-sell additional products or services that may benefit the client.
- Support the sales team by recommending new services/products that align with client needs.
Reporting and Documentation:
- Maintain detailed records of client interactions, feedback, and issues in CRM (Customer Relationship Management) systems.
- Prepare regular reports on client satisfaction and relationship health.
Collaboration with Internal Teams:
- Work closely with the sales, marketing, and product teams to ensure clients' needs are met and expectations are aligned.
- Provide feedback from clients to help improve products, services, or customer service practices.
Client Onboarding:
- Assist in onboarding new clients, guiding them through the initial steps, and ensuring they understand how to use the company's products or services.
Contract and Agreement Management:
- Help clients with contract renewals or modifications, ensuring that all terms are clear and beneficial to both parties.
Job Specification
Experience:
• 1–3 years of experience in customer service, sales support, or a similar role.
• Experience in handling customer queries, complaints, and relationship management.
Skills & Competencies:
- Communication Skills – Excellent verbal and written communication in [language(s) required].
- Customer Handling – Ability to handle queries, complaints, and maintain good customer relationships.
- Problem-Solving – Capable of addressing customer concerns and resolving issues efficiently.
- CRM Proficiency – Working knowledge of CRM tools like Salesforce, Zoho CRM, or similar.
- Organizational Skills – Efficient in time management, multitasking, and documentation.
- Teamwork – Works collaboratively with sales, service, and back-office teams.
- Sales Support – Basic knowledge of upselling, cross-selling, and following up on leads.
- Positive Attitude – Friendly, polite, and customer-focused behavior.
Job Responsibilities:
• Maintain daily contact with existing and potential customers.
• Handle incoming calls, messages, and emails professionally.
• Follow up on inquiries, service issues, and complaints to ensure satisfaction.
• Maintain updated records in CRM or database systems.
• Coordinate with internal departments (sales, logistics, technical) for smooth order processing and customer support.
• Collect and report customer feedback and suggestions.
• Build and maintain long-term relationships with key clients.