Front Desk Officer
- No. of Openings 2
- Industry Consultancy Services
- Category Front Desk/ Receptionist/ Secretarial
- Location Baneshwor, Kathmandu, Kathmandu District
- Job Level Junior Level
- Salary Nrs. 15k Monthly (Negotiable)
- Education Level Intermediate (+2)
- Desired Candidate Female Only
- Experience 6 months
- Expiry date Mar 25, 2025 (13 days left)
- Vehicle License no
- Two/Four Wheeler Require Two-wheeler
- Skills Ability to stay calm under pressure, ability to work hard, Able to work flexible schedule
Job Description
Customer Service:
- Greet and welcome visitors, students, and parents in a friendly, professional manner.
- Provide information on the consultancy’s services, including admissions, study abroad programs, and other educational services.
- Address inquiries via phone, email, or in person, ensuring all questions are answered accurately and promptly.
- Provide guidance and direct visitors to the appropriate staff member or department as needed.
Front Desk Operations:
- Manage front desk operations by ensuring a tidy and welcoming environment.
- Handle incoming calls, take messages, and ensure the right department receives information or calls.
- Maintain and manage appointment schedules for students, parents, and consultants.
- Assist in processing and filing student applications, documents, and other administrative paperwork.
Administrative Support:
- Assist with administrative tasks such as data entry, filing, and maintaining records.
- Support the team by preparing meeting rooms and managing office supplies.
- Help in coordinating office events, workshops, and information sessions related to educational programs.
Student and Parent Support:
- Assist students and parents with the application process, including documentation, application forms, and program requirements.
- Provide information about study abroad opportunities and guide them through the initial consultation process.
Confidentiality & Accuracy:
- Maintain confidentiality of sensitive student and program information.
- Ensure all student records are updated and accurate in the database.
Job Specification
- Education: High school diploma required; a bachelor’s degree in a relevant field (e.g., Business Administration, Education) is preferred.
- Experience: At least six months of experience in a customer service or front desk role, preferably in an education consultancy or related field.
- Proficiency in MS Office (Word, Excel, PowerPoint) and office management software.
- Experience with CRM systems or customer relationship management tools.
- Strong organizational skills with the ability to handle multiple tasks efficiently.
- Excellent communication and interpersonal skills, with the ability to engage professionally with visitors, students, and parents.
- Ability to multitask and manage a busy, dynamic front desk environment.
- Strong attention to detail and commitment to maintaining confidentiality.
- Customer-focused approach with a professional and approachable demeanor.
- Ability to work flexibly during peak admission seasons.
- Ability to work independently and as part of a team.
About Company
At our education consultancy, we understand that every individual possesses unique aspirations, talents, and learning styles. Our mission is to emp...
At our education consultancy, we understand that every individual possesses unique aspirations, talents, and learning styles. Our mission is to empower students and their families to make informed decisions about their educational journey, ensuring they reach their full potential and achieve their academic and career goals.
