Loan Processing Associate
- No. of Openings 5
- Industry Banking, Finance & Insurance (BFIS)
- Category Bank/Financial Services
- Location Lalitpur, Lalitpur District
- Job Level Entry Level
- Salary 30000
- Education Level Masters
- Desired Candidate Both(Female, Male)
- Experience Fresher
- Expiry date Dec 23, 2024 (1 day left)
- Vehicle License No
- Skills Attention To Detail, Client Relationships, Communication (e.g.: written and oral communication), Customer Experience, English Typing and Speaking
Job Description
Who We Are:
At Alaya, we are driven by our values of care, passion, and oneness. We believe that every member of our team plays a vital role in shaping our clients’ success and our company’s growth. If you're looking for a place where you can grow, contribute, and be recognized, we want you to join us.
Who You Are:
You are a detail-oriented, client-focused professional with a passion for delivering an exceptional experience at every step of the loan journey. You thrive in a fast-paced, dynamic environment where you can make a tangible impact on clients’ lives. Your communication skills, attention to detail, and ability to collaborate with teams are at the core of your success.
What You Will Be Doing:
- End-to-End Loan Processing: You will handle loan applications and client documentation with precision and care, ensuring smooth and timely processing.
- Client Communication: As the primary point of contact, you’ll guide clients through their loan journey, providing clear answers and resolving any issues that arise.
- Team Collaboration: You’ll work closely with cross-functional teams, ensuring client expectations are met and driving positive loan outcomes.
Job Specification
What We Are Looking For:
- Master's degree preferred (either running or completed) ideally with a finance background or ACCA Affiliates (13 papers completed)
- At least 6 months of internship or work experience, preferably in a related field.
- Excellent Communication Skills: Strong written and verbal skills to engage effectively with clients and colleagues.
- Attention to Detail: A sharp eye for accuracy when managing documentation and processes.
- Tech Savvy: Basic proficiency in Microsoft Office tools (Excel, Word) and the ability to quickly adapt to new software.
- Mindset: You are accountable, agile, and eager to grow within a supportive and collaborative team.
Why Alaya?
At Alaya, our team is our most valuable asset. We are passionate about creating a work environment where care for one another, passion for excellence, and a sense of oneness drive everything we do. Here’s what you can expect:
- Growth Opportunities: We are committed to your personal and professional development.
- Inclusive Culture: Be part of a team where your ideas and contributions are valued, and where you can make a meaningful impact.
- Meaningful Work: Play a crucial role in helping clients navigate the loan process while supporting Alaya's continued success.
Oh also, did we mention, we only work 5 days a week? Mon- Fri.
Besides the list of benefits that the Labour Law mandates, we also offer;
- Salary NPR 30,000 (non-negotiable)+ Social Security Fund (SSF)
- Exclusive leaves and bonuses
- Festival, profit, and book reading bonus
- Team building activities and social events
- Accident and medical insurance coverage
- International working environment exposure
- Continuous learning and development opportunities
- Customer Referral - Refer your friends and relatives in Australia to use our services and we’ll reward you!
Work hours: 6:00 am to 2:00 pm (non-negotiable) including a 1-hour lunch break.
You can visit our careers page for more details on the role.
About Company
Alaya, a growing FinTech-powered business and a leading force in the finance and mortgage industry, is in search of a Loan Client Relationship Specialist to join their dynamic team. As a Loan Client Relationship Specialist, you will be responsible for managing the relationships between Alaya and its customers. In addition, you will be tasked with maintaining and improving customer satisfaction, identifying opportunities to increase sales and revenue, and resolving customer issues. This is an excellent opportunity for someone passionate about the financial industry and eager to make an impact at a leading organization.
At Alaya, we pride ourselves on our guiding values of Care, Passion, and Oneness. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, celebrate your unique talents, and forge lifelong connections. Our dedication to employee well-being and success has earned us numerous awards, including the 2023 HRD Asia 5-Star Employers of Choice Award.