Client Service Manager
- No. of Openings 1
- Industry Transportation
- Category Advertising
- Location Kathmandu District
- Job Level Senior Level
- Salary Nrs. 40K-50K Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 3 + years
- Expiry date Mar 02, 2025 (9 days left)
- Vehicle License no
- Skills Brand Management, Client Services, Business Development
Job Description
Strategic Account Operation
- Client Relationship Management: Develop and maintain strong, long-term relationships with key clients, ensuring a deep understanding of their business needs and objectives.
- Account Growth: Identify opportunities to grow accounts through the introduction of new services or by increasing engagement with existing services.
- Client Retention: Develop and implement strategies to retain clients and ensure long-term satisfaction and loyalty.
Sales & Revenue Management
- Revenue Targets: Meet or exceed sales targets by proactively managing account revenue streams and identifying upselling or cross-selling opportunities.
- Financial Oversight: Oversee the financial aspects of client accounts, including budget management, invoice tracking, and ensuring timely payment cycles.
Client Engagement & Service Delivery
- Client Briefings: Conduct regular client briefings and presentations to update on project status, performance metrics, and new service offerings.
- Service Delivery: Ensure timely and high-quality delivery of services, coordinating with internal teams to meet client deadlines and expectations.
- Issue Resolution: Act as the primary point of contact for resolving any client issues or concerns, ensuring swift and effective resolution.
Job Management & Team Coordination
- Job Management: Ensure all CS/Sales Team for daily job listing and goal setting to achieve sales target & ensure delivery management with quality control with prior approvals and coordination.
- Team Management: Lead and mentor account executives and other team members, ensuring effective collaboration and communication.
- Resource Allocation: Coordinate with internal teams to allocate appropriate resources for project delivery, ensuring optimal use of company resources.
- Training & Development: Facilitate training sessions for team members to enhance their skills and knowledge related to client management and service delivery.
Reporting & Analysis
- Performance Metrics: Monitor and report on account performance metrics, providing regular updates to senior management.
- Client Feedback: Collect and analyze client feedback to inform service improvements and strategic decisions.
- Market Trends: Stay informed about industry trends and market conditions to anticipate client needs and adjust strategies accordingly.
Strategic Initiatives & Projects
- Business Development: Participate in business development initiatives to attract new clients and expand the company’s market presence.
- Project Management: Lead special projects and strategic initiatives as assigned, ensuring alignment with overall company goals and client expectations.
- Innovation: Promote and drive innovative approaches to client engagement and service delivery, leveraging new technologies and methodologies.
Job Specification
- Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
- Proven experience in client service management, account management, or a similar role.
- Strong communication, negotiation, and interpersonal skills.
- Ability to manage multiple clients and priorities effectively.
- Problem-solving mindset with a focus on client satisfaction.
- Proficiency in CRM software and customer service tools.