All Over Nepal (Remote/Work from Home)

Social Media/Support Officer

Basic Information

  • No. of Openings 2
  • Job Category Marketing / Advertising / Customer Service
  • Job Location All Over Nepal (Remote/Work from Home)
  • Salary 40,000 - 50,000 (Monthly)
  • Education Level Bachelors
  • Desired Candidate Both(Male, Female)
  • Experience 1 year
  • Expiry date 2022-05-25
  • Skills Counseling, Sales and Marketing

Job Description

Koala Solutions is an Australian Immigration consulting firm based in Sydney. Our core services are across Australian visas - Skilled Migration, Employer-sponsored visas and recruitment of International students to VET Colleges and Universities.

The role is for a highly motivated individual to support the business with other administrative functions and social media platforms. Excellent opportunity for those applying or considering applying for a student visa in Australia.

On a day to day basis, you will be expected to:

  •     Assist onshore and offshore students in pursuing higher studies at College and Universities
  •     Liaise with internal and external stakeholders to promote and provide course information and admission process on a day-to-day basis.
  •     Actively engaging with online users, stimulating, guiding, and participating in conversations. Authoring responses on the fly.
  •     Identify and escalate trends, topics, sentiments, and emerging issues
  •     According to brand guidelines, review and take appropriate action on social media posts, including rejecting or approving content, tracking, and escalating.
  •     Triage and respond to customers’ questions by selecting and personalising previously prepared responses or in a social context.
  •     Research customer service answers
  •     Maintaining admissions procedures, responding to student enquiries, and appropriate follow-up action.
  •     Provide administration support for the team; this can be writing statements or letters, and requesting and organising information from various clients.
  •     Responding to enquiries (in person, by phone, email etc.), sourcing information, following up and providing responses promptly.
  •     Assisting in marketing activities and special events
  •     General administrative duties such as maintaining student databases, maintaining regular contact with students, and assisting with organising and administering various documentation.
  •     Being the primary point of contact for Students on issues including, but not limited to, general course queries, class times, timetabling payments, and visa requirements.


  •  Be able to work between (9 am - 5 pm) Australian Time
  •  Access to dependable, high-speed Internet access
  •  Ability to work in a quiet and secure home office atmosphere. Work must be performed on a desktop or laptop computer. The use of a tablet or mobile phone is not feasible for this position
  •  Adept in social media platforms with the ability to generate and publish regular content
  •  Ability to compose well-written messages, with the use of good grammar and appropriate punctuation.
  •  Ability to connect with people, and communicate in a courteous, conversational style, while making decisions according to guidelines
  •  Demonstrated personal or professional success engaging in a social channel
  •  Excellent written & verbal communication skills
  •  Social media moderation and engagement experience preferred but not required
  •  College Degree or equivalent experience preferred


What you will get in return:

  •     Work with a dedicated and supportive team
  •     Career progression and development opportunities
  •     Opportunity to learn about the Immigration industry

Note: Only successful candidates will be contacted.

  • Job Type: Remote/Full time
  • Schedule: Monday to Friday
  • Salary: Rs 40,000 - 50,000 or higher commensurate with experiences.

Social Media Links

Koala Solutions - TikTok,  Koala Solutions - Instagram, Koala Solutions - Facebook

Instructions to Apply

If you have what it takes to join the young, energetic and motivated team, research our social media presence and us a cover letter stating why you would be a good fit for the role. Experience in the international education sector is preferred, but we are willing to train the right candidate. Due to the nature of the role, strong command of the English language is critical.

We recommend candidates attach academic transcripts and IELTS results if available along with their resume.

Send resume and cover letter with any other supporting documents to jobs@koalaz.com,ay

Job Specification

Qualification Required        : Bachelors
Key Skills                                : Social MediaDocumentationTechnical WritingMarketingContent CreationCounselling
Prefered Age Range            : Not Available
Cover Letter                           : Not Required
Functional Area                     : Marketing / Advertising / MR / PR