Position: Front Desk (Receptionist) (Recent Job)

Job Description

• Ensure outstanding customer care at all times
• Maintain a friendly, cheerful and courteous manner at all times
• Courteously and accurately answer inquiries from potential guests and accepts hotel reservations 
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
• Use suggestive selling techniques to sell room at nights in order to increase occupancy
• Maintain daily shift process ensuring all team members adhere to standard operating procedures
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocate rooms to expected arrivals after checking the guests’ preferences and special requests
• Build strong relationships and liaise with all other departments especially housekeeping
• Maintain cash transactions at the front desk and submit cash to the accountant
• Maintain front office log book
• Check hotel rooms to ensure that the rooms are neat and clean
• Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MD
• Assist all departments in servicing the guests during high volume periods
• Perform other duties as assigned, requested or deemed necessary by the management
• Inspect all department for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Ensure all installed equipment (such as TV, air conditioning etc.) and water system are working properly.
• Arrange repair and maintenance works in timely manner.
• Pick up and drop off the guests from and to the airport.