Swadam kitchen

Khumaltar, Lalitpur, Nepal

Customer Service Representatives

Basic Information

  • No. of Openings 1
  • Job Category Sales / Public Relations
  • Job Location Khumaltar, Lalitpur, Nepal
  • Job Level Mid Level
  • Salary NRs. 15,000.00 - 20,000.00 Monthly
  • Education Level Bachelors
  • Province Province No. 3
  • Desired Candidate Both(Male, Female)
  • Experience 1 year
  • Expiry date 2022-05-16
  • Skills Sales and Marketing, Public Relations, Customer Service

Job Description

Scope of Role:

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services.

Key Roles and Responsibilities

  •     Answer phone calls and respond to customer inquiries regarding products and services to our clients.
  •     Researching market and generating new business clients and clients follow up.
  •     Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
  •     Handle and process online and telephonic orders
  •     Mobilize delivery staffs in wise, effective and efficient manner
  •     Ensure excellent service standards and maintain high customer satisfaction
  •     Know the client’s products and services and stay updated with the related issues
  •     Promptly identify and resolve customer issues and follow up to ensure resolution
  •     Contribute to team effort by accomplishing related results as needed

Specific Requirements:

  •     Should be willing to work with positive energy.
  •     Should be willing to work on weekends and public holidays
  •     Having a driving license and a personal vehicle is a benefit.
  •     Age limit is between 20-30
  •     Freshers can apply too.

Job Specification

Education Level                  :     Bachelor
Experience Required          :     More than or equals to 1 year
Age                                      :     Less than 30 years
Professional Skill Required :     Marketing Sales Customer Service Public Relations Organizational Telesales
 

Other Specification

  •     Having a Bachelor’s degree in management or equivalent field
  •     Experience in customer service or hospitality industry will be a plus
  •     Having good working knowledge of basic computer applications
  •     Proper handling of customer  and active listening to understand customer needs
  •     Demonstrate an audible, friendly, professional and well-mannered speaking voice
  •     Capable of dealing calmly and politely with public under stressful conditions
  •     Ability to make logical and quick decision in difficult situation
  •     A team player with problem solving skills
  •     Ability to multi-task, prioritize and manage time effectively
  •     Ability to withstand criticism and irritated people
  •     Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers

 

This job has been expired on 16-May