Position: Customer Service Representatives (Recent Job)

Job Description

Scope of Role:

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services.

Key Roles and Responsibilities

•     Answer phone calls and respond to customer inquiries regarding products and services to our clients.
•     Researching market and generating new business clients and clients follow up.
•     Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
•     Handle and process online and telephonic orders
•     Mobilize delivery staffs in wise, effective and efficient manner
•     Ensure excellent service standards and maintain high customer satisfaction
•     Know the client’s products and services and stay updated with the related issues
•     Promptly identify and resolve customer issues and follow up to ensure resolution
•     Contribute to team effort by accomplishing related results as needed

Specific Requirements:

•     Should be willing to work with positive energy.
•     Should be willing to work on weekends and public holidays
•     Having a driving license and a personal vehicle is a benefit.
•     Age limit is between 20-30
•     Freshers can apply too.

Job Specification

Education Level                  :     Bachelor
Experience Required          :     More than or equals to 1 year
Age                                      :     Less than 30 years
Professional Skill Required :     Marketing Sales Customer Service Public Relations Organizational Telesales
 

Other Specification

•     Having a Bachelor’s degree in management or equivalent field
•     Experience in customer service or hospitality industry will be a plus
•     Having good working knowledge of basic computer applications
•     Proper handling of customer  and active listening to understand customer needs
•     Demonstrate an audible, friendly, professional and well-mannered speaking voice
•     Capable of dealing calmly and politely with public under stressful conditions
•     Ability to make logical and quick decision in difficult situation
•     A team player with problem solving skills
•     Ability to multi-task, prioritize and manage time effectively
•     Ability to withstand criticism and irritated people
•     Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers