Sewa Express

Gattaghar, Bhaktapur,

Customer Service Representative

Basic Information

  • No. of Openings 1
  • Job Category Others
  • Job Location Gattaghar, Bhaktapur,
  • Salary Negotiable
  • Education Level Intermediate
  • Province Province No. 3
  • Desired Candidate Both(Male, Female)
  • Experience 3 years
  • Expiry date 2022-05-28
  • Skills Analytical, Communication skills, Negotiation, Customer Service

Job Description

  •     Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  •     Responding promptly to customer inquiries.
  •     Communicating with customers through various channels.
  •     Acknowledging and resolving customer complaints.
  •     Knowing our products inside and out so that you can answer questions.
  •     Processing orders, forms, applications, and requests.
  •     Keeping records of customer interactions, transactions, comments, and complaints.
  •     Communicating and coordinating with colleagues as necessary.
  •     Providing feedback on the efficiency of the customer service process.
  •     Managing a team of junior customer service representatives.
  •     Ensure customer satisfaction and provide professional customer support.

What We Offer

We offer competitive remunerative and a comprehensive benefits package.

Job Specification

Qualification Required        : 10+2, Bachelor's degree
Key Skills                            : Strong negotiationExcellent analyticalorganizational skillsCommunication Skills dCustomer Service
Prefered Age Range           : Not Available
Cover Letter                        : Not Required
Functional Area                  : ITES / BPO / KPO / Customer Service / Operations