Naya Bazzar, Kathmandu, Nepal

Client Support Specialists

Basic Information

  • No. of Openings 2
  • Job Category Others
  • Job Location Naya Bazzar, Kathmandu, Nepal
  • Salary 15,000 - 20,000 (Monthly)
  • Desired Candidate Both(Male, Female)
  • Experience Fresher
  • Expiry date 2022-05-28
  • Skills Organized and detail oriented, CRM (Customer Relationship Management)

Job Description

  •     Responding to customer queries, complaints, and requests via phone, email, or chat.
  •     Assisting customers with product setup and resolving any technical issues they might experience.
  •     Informing customers about specialized product functionalities and features.
  •     Following up with customers to ensure that reported technical difficulties have been resolved.
  •     Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
  •     Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
  •     Analyzing customer feedback and advising management on areas of improvement.
  •     Maintaining client accounts and updating billing information as needed.

What We Offer

We offer competitive remuneration and a comprehensive benefits package.

Job Specification

Qualification Required       : Not Available
Key Skills                           : Strong multitasking and organizational skillsknowledge of customer relationship managementknowledge of remote service tools
Prefered Age Range          : Not Available
Cover Letter                       : Not Required
Functional Area                 : IT Software - Client Server