Client Support Specialists
Basic Information
- No. of Openings 2
- Job Category Others
- Job Location Naya Bazzar, Kathmandu, Nepal
- Salary 15,000 - 20,000 (Monthly)
- Desired Candidate Both(Male, Female)
- Experience Fresher
- Expiry date 2022-05-28
- Skills Organized and detail oriented, CRM (Customer Relationship Management)
Job Description
- Responding to customer queries, complaints, and requests via phone, email, or chat.
- Assisting customers with product setup and resolving any technical issues they might experience.
- Informing customers about specialized product functionalities and features.
- Following up with customers to ensure that reported technical difficulties have been resolved.
- Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
- Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
- Analyzing customer feedback and advising management on areas of improvement.
- Maintaining client accounts and updating billing information as needed.
What We Offer
We offer competitive remuneration and a comprehensive benefits package.
Job Specification
Qualification Required : Not Available
Key Skills : Strong multitasking and organizational skillsknowledge of customer relationship managementknowledge of remote service tools
Prefered Age Range : Not Available
Cover Letter : Not Required
Functional Area : IT Software - Client Server