Call center sales representative
Unavailable/others

Position: Call center sales representative (Recent Job)

  • No. of Openings 2
  • Category Online Marketing/Advertising
  • Job Location N/AKathmandu District
  • Job Level Entry Level
  • Salary NRS (15k-20k) Monthly
  • Desired Candidate Both(Female, Male)
  • Expiry date Jul 07, 2022 (Expired)
Job Description
  •  Receive inbound calls from customers to interact with them and identify their needs or issues
  •     Provide telecommunication solutions and recommendations to customers via telephone calls
  •     Follow set communication guidelines in addressing the needs and problems faced by customers
  •     Build positive work relationship with customers to enhance the image and public perception of a company
  • Place outbound calls to customers to promote new products and services
  • Oversee the timely management of outgoing and incoming calls
  • Ensure call records are properly stored and organized in a call center database
  • Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
  • Ensure daily shift call quotas and set targets are achieved
  • Conduct research to identify solutions and answers to difficult client issues
  • Follow set procedures to ensure equipment and devices are operational
  •  Provide periodic reports to company management on work activities
  • Oversee the processing and implementation of orders, applications and forms submitted by customers
  • Monitor trends in customer calls and alerts management in event of any suspicious activity
  • Upsell products and services to customers when providing telecommunication solutions
  • Sit at a workstation for long hours to interact with customers using a computer and a headset.

 

Job Specification
  • Education and Training: To become a call center sales representative, you require at least a high school diploma and an ability to use or quickly adapt to CRM programs and other related computer programs. Employers usually provide recruits with training to acquaint them with work operations
  • Communication Skills: Call center sales reps are able to interact with customers using appropriate language to identify issues and provide OTA assistance
  • Customer Service Skill: They are skilled in politely addressing customers, they exercise lots of patience and tolerance in resolving caller issues
  • Problem-solving Skill: Call center sales representatives are able to identify customer challenges and provide solutions that address such problems.

 

This job has been expired on 2022-07-07
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