Position: Assistant customer service Manager (Recent Job)

Job Description

 Develop customer service manual (procedures, policies, and standards) for the department and lead the team to operate as per the policy. The team will include one assistant, local technicians, and sub- contracted technicians.

• Address customers’ inquiries and complaints (in-warranty and out-of-warranty) through telephone, email, letter, face-to-face and so on.
• Handle and solve customers’ complaints successfully by investigating their problems thoroughly.
• Assist in company sales by visiting dealers for orders and payment collection as assigned by company
• Maintain accurate records of discussions or correspondence with dealers and customers (that includes

customers’ complaints, major problems investigated, the time taken to solve particular problem etc.).

Records must be reported to Director once a week in a proper format.

• Manage and Order the Spare Parts from Vendors as and when required.
• Manage Accounts of all Technicians – whether salaried or outsourced.
• Coordinate with Sales and Marketing Manager to discuss ways to improve sales and customer service.
• Assist and advice customers in operating company’s products correctly.
• Train employees and technicians to deliver a high standard of customer service

Job Specification

Bachelor degree with specialization in Marketing or any other related field

• At least 2-3 years of experience in customer care or sales related field preferably in electronic goods, fresher with potential are encouraged
• Sound knowledge of customer handling etiquettes
• Sound knowledge of company products
• Good communication skills
• Ability to work under pressure and to handle customers of any types
• Ability to handle phone call