Senior Tele Marketing Officer
The British College
The British College


About Us

The only college in Nepal that offers business, management, hotel management & IT degrees from a consistently high-ranked UK university. Come learn from a mixture of the best international and local lecturers.

Senior Tele Marketing Officer

Basic Information

  • No. of Openings 1
  • Job Category Marketing / Advertising / Customer Service
  • Job Location Kathmandu
  • Job Level Entry Level
  • Salary Negotiable
  • Education Level Bachelors
  • Desired Candidate Both(Female, Male)
  • Experience 1 year
  • Expiry date 2022-05-30

Job Description

  • Cold call and answer incoming calls from potential students.
  • Use scripts to provide information about college courses, prices etc. and the offers if any.
  • Make outbound calls to recruit prospective students from the point of inquiry to enrollment.
  • Ask pertinent questions to understand the student’s requirements.
  • Work toward making more completed calls or over 100 attempted calls with prospective students and writing thorough notes for the admissions counselors.
  • Follow up with any situations that may require additional information.
  • Seek to consistently expand knowledge of University academic and extracurricular programmes to be able to counsel students within their area of interest and provide correct information regarding such areas.
  •  Utilising the college’s CRM in support of a quality prospective student experience.
  • Creating and maintaining accurate records for all interactions with potential students.
  • Strong customer service skills and an understanding of customer service concepts.
  • Deal with complaints or doubts to safeguard the company’s reputation.
  • Go the “extra mile” to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and record useful information.

Job Specification

  • Bachelor's or Master's degree in relevant field.
  • Proven 1-2 years of experience as a telemarketer or similar sales/customer service role.
  • Working knowledge of relevant computer programmes (e.g. CRM software) and telephone systems.
  • Excels at customer service.
  • Excellent command of English (Both written and spoken)
  • Excellent communication and presentation skills.
  • Uses phone etiquette best practices.
  • Skilled in negotiation and dealing with complaints.
  • Persistent and results-oriented.
  • Patient and able to handle customer rejection.
  • Strong persuasion skills and computer skills.
  • Time management skills and ability to work under pressure.
  • Honesty, integrity, reliability and the ability to maintain confidentiality.

Apply Instruction

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This job has been expired on 2022-05-30