Godeals Pvt. Ltd

Sitapaila, Kathmandu

About Us

Godeals Pvt Ltd is a new startup initiated by renowned business group of Nepal with global exposure with a vision of revolutionizing the customer experience ecommerce industry.

Operation Manager

Basic Information

  • No. of Openings 1
  • Job Category General Mgmt. / Administration / Operations
  • Job Location Sitapaila
  • Job Level Senior Level
  • Salary Negotiable
  • Education Level Bachelors (Bachelor's Degree)
  • Desired Candidate Both(Female, Male)
  • Experience 2 years
  • Expiry date 2022-07-08
  • License Motorcycle, Scooter, Moped
  • Two/Four Wheeler Require TWO-WHEELER
  • Skills Computer skills, Communication skills, Reporting

Job Description

  • Manage Back office and call center team
  • Prepare and store official documents like contract, agreements etc. 
  • Maintain or improve level of end to end Customer satisfaction.
  • Handle the grievance of customers and merchants. 
  • Facilitate newly onboarded merchants after onboarding on Product and Deals upload, Order Processing from Customer to Merchants.
  • Monitor sales report, customer reviews and product/deals database to identify potential product issues and take appropriate corrective action.
  • Implementing systems to avoid situations of over-stocking, out-of-stock, delays or partial shipments, expired Offer and deals.
  • Develop strong relationships with Merchants and Customers- maintain cordial relations with existing/ new merchants and customers.
  • Keep a track and follow up of pending payments and settlements with Merchants.

Job Specification

  • Bachelor’s or Masters Degree in Operations Management or related field.
  • Experience in ecommerce and marketplace management, operations, and leadership.
  • Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
  • Ability to build consensus and relationships among managers, partners, employees, merchants and customers.
  • Excellent communication skills.
  • Solid understanding of financial management.
  • Ability to manage merchant after onboarding, customer reviews, smooth order processing for customers and Godeals Services (Deals, Products and Offers).