IT Support and Maintenance Officer
United Mission to Nepal (UMN)
United Mission to Nepal (UMN)

Kathmandu, Nepal

About Us

United Mission to Nepal (UMN) strives to address root causes of poverty as it serves the people of Nepal in the name and spirit of Jesus Christ. Established in 1954, UMN is a cooperative effort between the people of Nepal and a large number of Christian organisations ...

United Mission to Nepal (UMN) strives to address root causes of poverty as it serves the people of Nepal in the name and spirit of Jesus Christ. Established in 1954, UMN is a cooperative effort between the people of Nepal and a large number of Christian organisations from nearly 20 countries on 4 continents. Multicultural teams of Nepali nationals and volunteer expatriate staff work alongside local organisations in less developed areas of the country, building partnerships that lead to healthy, strong and empowered individuals, families, and communities.

Approval to work in Nepal

UMN works in Nepal under a General Agreement and Project Agreement with the Social Welfare Council of the Government of Nepal. Both agreements are renewed every five years. These agreements stipulate the type of work UMN does, the areas where it works, and the way its funding is allocated.
Linkages and Associations

UMN is an active member of the Association of International NGOs in Nepal (AIN) and follows their Basic Operating Guidelines and Code of Conduct. UMN is also a member of the Micah Network Nepal.
Political stance

UMN is not associated with any political party. We respect the representative role of community leaders and politicians in society, and will seek their views and input. However, we will not allow any political group or party to direct or influence our activities and programmes.
UMN funding

UMN receives funding from international organisations, institutions, churches and individuals, from about 16 different countries. Much of our funding is designated giving. This means that it can only be used for the specific programme or project for which it has been given.

IT Support and Maintenance Officer

Basic Information

  • No. of Openings 1
  • Job Category NGO / INGO / Social work
  • Job Location Kathmandu
  • Job Level Mid Level
  • Salary Negotiable
  • Education Level Bachelors (Bachelor’s degree in IT or related field)
  • Desired Candidate Female Only
  • Experience 2 years
  • Expiry date 2023-01-29
  • Skills Analytical, Information Technology, Software Installation / Upgrade

Job Description

  • Desktop Application and System Support: Perform basic PC hardware repairs, upgrades and maintain common hardware found in UMN; install applications and troubleshoot basic problems. Assist ITS system and support administrator in monitoring and providing support in PBX, and other IT infrastructure and take corrective actions in the event of failure and faults.
  • Basic Network support: Install and maintain standard network cabling, windows, and Linux desktops/servers; perform basic diagnostic and recovery routines on network equipment and machines; configure network clients with appropriate server information and software. 
  • Power Management Support: Coordinate with maintenance staff to maintain power uptime using UMN power infrastructure. Provide necessary support for monitoring and failure events.
  • SharePoint: work closely with the functional owner and relevant teams to support and maintain information management in the SharePoint platform. 
  • End User Support: Use the ServiceDesk system to identify and respond to end-user problems as appropriate. Maintain records in the ServiceDesk system and assigned tasks as appropriate. Provide necessary technical orientation and training to end users as appropriate. 
  • ITS Equipment Record Management: Plan, record, and implement changes to hardware and applications. Record and retrieve information in UMN’s Assets Management system. Closely work with Internal Auditor and ITS system support administrator for IT asset monitoring, reporting and IT asset auction.
  • Inhouse Software Maintenance: ensure existing software is normally functioning through proactive maintenance, and upgrades. Work closely with end users to identify their requirements and suggest/develop necessary solutions. 
  • Documentation: Proactively document existing IT infrastructure, support and services for a functional and technical part using a SharePoint-based Managed IT services platform. 
  • Team Responsibilities: Work as part of a team and adopt flexible working practices and procedures. 
  • Reporting: Timely reporting of tasks, processes, and status to the ITS Manager.

Job Specification

  • Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
  • 2+ years of experience in managing IT infrastructure and services.
  • Experience with computer network installation and maintenance.
  • Experience in software implementation and end-user support.
  • Experience with Microsoft Share Point platform.
  • Certifications like CompTIA A+ and CCNA will be an asset.
  • Any past experiences working with electrical circuits and equipment will be a plus point.

Apply Instruction

All interested individuals who meet the minimum qualifications are encouraged to apply for this position. The Job Description and Application Form can be downloaded from our website:

Completed application forms should be sent by e-mail to [email protected] by 5:00 pm on Sunday, 29 January 2023. Short-listed candidates will be invited to participate in an assessment process.

NoteWe especially encourage applications from marginalised groups.

This job has been expired on 2023-01-29