Customer Success Officer
Genese Solution Pvt Ltd
Genese Solution Pvt Ltd

Jhamsikhel, Kathmandu

About Us

We are an official Cloud Consulting Provider of Amazon web services & Cloud Consulting Company working relentlessly on a mission of developing end-to-end product engineering and digital transformation services to companies ...

We are an official Cloud Consulting Provider of Amazon web services & Cloud Consulting Company working relentlessly on a mission of developing end-to-end product engineering and digital transformation services to companies and startups across Europe and Asia by delivering utmost and undaunted business & technical support to our esteemed clients, customers and stakeholders with the expertise of our internationally certified engineers & business professionals.

Customer Success Officer

Basic Information

  • No. of Openings 1
  • Job Category Marketing / Advertising / Customer Service
  • Job Location Jhamsikhel, Lalitpur, Nepal
  • Job Level Junior Level
  • Salary Negotiable
  • Education Level Bachelors (Bachelor's Degree in Management/ IT , or a related field)
  • Desired Candidate Both(Female, Male)
  • Experience 1 year
  • Expiry date 2022-05-18

Job Description

Position Overview:

  • Customer Success Officer is responsible for managing the customer portfolio.
  • He/She will be responsible for maintaining the account plan to understand where at risk customers exist.
  • He/She will be the point of contact for assigned customers' accounts.

Roles and Responsibilities:

  • Proactively manage customer portfolio to ensure product adoption
  • Understand the various server uses cases across on-prem, public cloud, and cloud-native as well as the ecosystem of integrations and services that our customers use, and work with the customer to ensure success.
  • Build and execute on account plans to understand where at-risk customers exist, where customers can expand use cases, and develop strategies to execute against these account plans.
  • Identify opportunities within the customer’s environment to extend our product adoption and upsell where possible by understanding their projects and key business and technical objectives.
  • Serve as the central point of contact for your assigned customer accounts.
  • Build strong, personal, relationships with customers as a trusted advisor.
  • Manage and monitor usage to determine the health of a customer.
  • Support consumers in understanding their bills based on their business goals and budget
  • Maintain a high level of technical and business acumen, professionalism, and trust across multiple customers at one time.
  • Communicate with customers and internal teams to provide feedback on current usage and potential roadblocks.
  • Help the Internal team with any issues related to the existing customer's account
  • Collaborate with internal engineering and product management teams to develop innovative solutions to customer requirements.
  • Document all customer engagements within the customer success platform(Includes NDA, Onboarding, Opportunity, and Contract).
  • Maintain current technical knowledge of Genese products, Cloud, Cloud Native, Data-center infrastructure and other emerging technologies.
  • Maintain certifications as required.
  • Review customer feedback, investigate possible issues, and work with different parties to resolve them

Job Specification


  • Bachelor's Degree in Management/ IT , or a related field
  • 1 year of experience is preferred

Competencies and Soft Skills

  • Excellent research skills
  • Ability to quickly learn new concepts and tools
  • Ability to work independently and as part of a diverse team
  • Self-motivated, proactive & execution-oriented
  • Strong command in Nepali and English language both written and speaking
  • Outstanding communication, leadership, and problem-solving skills
  • Excellent organizational and time management skills
  • A good understanding of Google’s workspace is a plus

What We Offer

  • Work in a multinational company operating in the Cloud & ICT domain,  based out of the UK and operating in Australia, India, Nepal, Pakistan, and Bangladesh
  • Best in class open, progressive, professional, and  equal opportunity work environment
  • Closely knit and supportive team members and a culture where your contributions, opinions, and diversity is welcome, respected, & encouraged
  • Exposure to multi-disciplinary skill areas (including team management & leadership)  in a vibrant start-up ecosystem with deep work involving world-class leaders like Amazon, Microsoft, Google, Alibaba, DigitalOcean, and Facebook
  • Opportunity to travel regionally (as part of assignment/ training and development or delivery ) in Nepal, India, Pakistan, Bangladesh, or Srilanka

Apply Instruction

If you match these specifications, mail your resume to 

This job has been expired on 2022-05-18