Position: Customer Success Officer (Premium Job)

Job Description

Position Overview:

• Customer Success Officer is responsible for managing the customer portfolio.
• He/She will be responsible for maintaining the account plan to understand where at risk customers exist.
• He/She will be the point of contact for assigned customers' accounts.

Roles and Responsibilities:

• Proactively manage customer portfolio to ensure product adoption
• Understand the various server uses cases across on-prem, public cloud, and cloud-native as well as the ecosystem of integrations and services that our customers use, and work with the customer to ensure success.
• Build and execute on account plans to understand where at-risk customers exist, where customers can expand use cases, and develop strategies to execute against these account plans.
• Identify opportunities within the customer’s environment to extend our product adoption and upsell where possible by understanding their projects and key business and technical objectives.
• Serve as the central point of contact for your assigned customer accounts.
• Build strong, personal, relationships with customers as a trusted advisor.
• Manage and monitor usage to determine the health of a customer.
• Support consumers in understanding their bills based on their business goals and budget
• Maintain a high level of technical and business acumen, professionalism, and trust across multiple customers at one time.
• Communicate with customers and internal teams to provide feedback on current usage and potential roadblocks.
• Help the Internal team with any issues related to the existing customer's account
• Collaborate with internal engineering and product management teams to develop innovative solutions to customer requirements.
• Document all customer engagements within the customer success platform(Includes NDA, Onboarding, Opportunity, and Contract).
• Maintain current technical knowledge of Genese products, Cloud, Cloud Native, Data-center infrastructure and other emerging technologies.
• Maintain certifications as required.
• Review customer feedback, investigate possible issues, and work with different parties to resolve them

Job Specification

Requirements

• Bachelor's Degree in Management/ IT , or a related field
• 1 year of experience is preferred

Competencies and Soft Skills

• Excellent research skills
• Ability to quickly learn new concepts and tools
• Ability to work independently and as part of a diverse team
• Self-motivated, proactive & execution-oriented
• Strong command in Nepali and English language both written and speaking
• Outstanding communication, leadership, and problem-solving skills
• Excellent organizational and time management skills
• A good understanding of Google’s workspace is a plus

What We Offer

• Work in a multinational company operating in the Cloud & ICT domain,  based out of the UK and operating in Australia, India, Nepal, Pakistan, and Bangladesh
• Best in class open, progressive, professional, and  equal opportunity work environment
• Closely knit and supportive team members and a culture where your contributions, opinions, and diversity is welcome, respected, & encouraged
• Exposure to multi-disciplinary skill areas (including team management & leadership)  in a vibrant start-up ecosystem with deep work involving world-class leaders like Amazon, Microsoft, Google, Alibaba, DigitalOcean, and Facebook
• Opportunity to travel regionally (as part of assignment/ training and development or delivery ) in Nepal, India, Pakistan, Bangladesh, or Srilanka

Apply Instruction

If you match these specifications, mail your resume to [email protected]