Position: General Manager (Premium Job)

Job Description

• Oversee and monitor the daily operations
• Hold regular briefings and meetings with all head of departments
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Put efforts to develop SOP’s and Policies where lacking
• Regularly monitor the new expansion projects of the Hotel
• Communicate with the Engineers, Architects and the Contractor
• Lead all key property issues including capital projects, customer service and refurbishment
• Handling complaints, and oversee the service recovery procedures
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensure all decisions are made in the best interest of the hotels and management
• Deliver hotel budget goals and set other short and long term strategic goals for the property
• Developing improvement actions, carry out costs savings
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
• Maximizing room yield and hotels  revenue through innovative sales practices and yield management programs
• Draw up plans and budget (revenues, costs, etc.) for the owners
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services
• Act as a final decision maker in hiring a key staffs
• Coordination with HOD's for the execution of all activities and functions
• Overseeing and managing all departments and working closely with department heads on a daily basis
• Manage and develop the Hotel Executive team to ensure career progression and development
• Be accountable for responsibilities of department heads and take ownership of all guest complaints
• Lead in all aspects of business planning
• Respond to audits to ensure continual improvement is achieved
• Corporate client handling and take part in new client acquisition along with the sales team whenever required
• Assisting in residential sales as and when required and development with strong sales prospects
• Perform regular quality and safety audits
• Responsible for safeguarding the quality of operations both (internal & external audits)
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
• Represent the Hotel with the local and national trade organizations

Job Specification

Department: Operations
Designation: General Manager
Qualification: Bachelor / Masters preffered
Experience (in years) 15 years
Minimum Criteria: Minimum 2 years of experience in same position at reputed 4/ 5 star hotel 
Age Limit: 35-45

Note: Candidate should have better understanding of managing 5 star hotel operations