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Name: Worldlink Communications Pvt. Ltd Address: Dhobighat
Industry: Internet/Software Website:
Enterprise Support Representative
Job Location : Itahari,Dang,Janakpur,Birtamod,Dharan,Surkhet,Damak,Birgunj,Dhangadi,Nepalgunj,Chitwan,Pokhara
No. of vacancies : Few
Viewed : 1596 times
Experience : At least 6 months experience in the company
Job category : Internet/Software
Job type : Full Time
Job level: Entry Level
Salary : Negotiable
Educational qualification : Minimum Bachelors Degree
Posted date : 2018-03-06
Expiry date : 2018-03-15
Days left : Expired


    ·                 Handle inbound customer service phone calls

    ·                 Troubleshoot remotely or via field visit to solve the issue raised by customer/HO

    ·                 Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country

    ·                 Follow up and escalate the issue to respective team/Branch  in order to solve the problem of customer

    ·                 Follow up and take care of all customer support tickets during off-hours and holidays of the company

    ·                 Daily reporting of tasks performed and assists in maintaining documentation

    ·                 Other responsibilities as assigned by the supervisor/HOD


    ·           Minimum Bachelors’ Degree (preferred in IT, Science or Engineering) with at least six months experience in the Company

    ·           Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking

    ·           Comfortable working in Windows, Linux or similar environment

    ·           Good written and verbal communication skills both in English and Nepali

    ·           Must hold valid driving license, preferably with own vehicle

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