Customer Service Representative
Godeals Pvt. Ltd
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Godeals Pvt. Ltd

Sitapaila, Kathmandu

About Us

Godeals Pvt Ltd is a new startup initiated by renowned business group of Nepal with global exposure with a vision of revolutionizing the customer experience ecommerce industry.

Customer Service Representative

Basic Information

  • No. of Openings 1
  • Job Category Marketing / Advertising / Customer Service
  • Job Location Sitapaila
  • Job Level Entry Level
  • Salary Negotiable
  • Education Level Bachelors (Bachelor's running)
  • Desired Candidate Female Only
  • Experience 1 year
  • Expiry date 2022-07-08
  • Skills Communication skills, Customer Service

Job Description

  • Respond to customer queries in a timely and accurate way via phone email or chat. 
  • Identify customer needs and help customers use specific features.
  •  Monitor customer complaints on social media and reach out to provide assistance.  
  • Share feature requests and effective workarounds with team members.
  • nform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share with our product, sales and marketing teams.
  • Assist in training junior customer support representatives.

Job Specification

  • +2 completed /Bachelor's Degree running.
  • Strong phone contact handling skills and active listening
  • Strong understanding of how CSR System works.
  • Experience as a Customer Service specialist or similar CS role
  • Familiarity with E -commerce industry is a plus.