Customer Service Representative - ISP companies (Commercial Banks, Insurance Companies)
Kalash Services Pvt. Ltd
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Kalash Services Pvt. Ltd

Jawalakhel, Lalitpur

About Us

Kalash Services Pvt. Ltd. a state-of-the-art contact center mainly caters to the growing importance of providing Omni-channel customer support to local and international clients.  

Customer Service Representative - ISP companies (Commercial Banks, Insurance Companies)

Basic Information

  • No. of Openings 100
  • Job Category Marketing / Advertising / Customer Service
  • Job Location Kathmandu
  • Job Level Entry Level
  • Salary Negotiable
  • Education Level Intermediate
  • Desired Candidate Both(Female, Male)
  • Experience Fresher
  • Expiry date 2022-11-15
  • License Motorcycle, Scooter, Moped
  • Two/Four Wheeler Require TWO-WHEELER
  • Skills Communication skills, Microsoft Office, Customer Service

Job Description

  • Manage  incoming calls in a timely manner;
  • Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
  • Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
  • Provide appropriate solutions and alternatives within the time limits;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
  • Follow communication procedures, guidelines and policies.

Shift: Evening & Night shift (2pm to 10pm / 10pm to 6am)

Job Specification

  • Intermediate or Bachelor's running in reklated field.
  • Ability to use computers & MS-Office.
  • Ability to resolve conflicts and self-motivated.
  • Good communication skills, Phone voice.
  • Comfortable working in shifts can handle pressure.
  • Must have own vehicle and valid license.
This job has been expired on 2022-11-15