Customer Relationship Manager
eSewa Fonepay Pvt Ltd

Position: Customer Relationship Manager (Hot Job)

  • No. of Openings 1
  • Category Customer Service
  • Job Location 1
  • Job Level Junior Level
  • Salary Negotiable
  • Education Level Bachelor
  • Experience 3 years
  • Expiry date Mar 23, 2018 (Expired)
Job Description
  • Customer enrollment, retention, education, KYC verification related tasks monitoring and supervision.
  • Refine the offer value proposition and key messaging
  • Prioritize, support and drive key activities to support marketing execution, such as webinars, advertising, social media, advertising and promotional campaigns
  • Plan and execute inbound and outbound marketing strategies
  • Manage creation and production of sales support assets – internal and external collateral, videos, social media
  • Coordinate support and involvement in key global, regional and country-level events including company-sponsored and external
  • Support content management for internal/external websites, social media postings and other communications
  • Participate in internal communications to broaden service awareness
  • Coordinate development and implementation of launch plans and processes for key new offers
  • Maintain awareness of competitor activities, related news stories, and analyst briefings relevant to our business
  • Correlate and be updated with legal requirements and policies
  • Prepare and meet team SLA and measure team performance
  • Prepare yearly-monthly target, strategies and achievement reports
Job Specification
  • Self-motivated, positive, proactive, and takes the initiative to get things done.
  • Candidate is a team player and has a desire to work with others for broader success.
  • Demonstrates the ability to adapt to new environments and operate successfully in rapid changes.
  • Outstanding time management and organizational skills.
  • Ability to work independently to manage activities to accomplish strategic goals
  • Highly trusted individual who maintains and expects high standards for self and team.
This job has been expired on 2018-03-23
Share:  
About Company
eSewa is Nepal's first online payment Gateway introduce in 2009 by F1Soft International Pvt. Ltd.  It is a digital wallet from where customers ...

eSewa is Nepal's first online payment Gateway introduce in 2009 by F1Soft International Pvt. Ltd.  It is a digital wallet from where customers can pay, send and receive money from their mobile phone and internet, instantly.It is in operation since 2009 and has recently been licensed by Nepal Rastra Bank as Payment Service Provider. Customers can register and get mobile money account instantly, cash-in to their wallet from Agents and partner banks and start making payments. Customers can pay for utilities, recharge their mobile, pay internet bills, EMI, buy airlines ticket, school fees, credit card bills, etc. from their mobile. Similarly, merchants, service providers and retail outlets can receive payments for goods and services in their wallet instantly. This enables hassle-free, secure and immediate payments from customers. eSewa App is available for both iOS and Android devices and its primary web portal is www.esewa.com.np.

Read More Read Less