Front Office Supervisor
Hotel Barahi Pvt. Ltd.

Position: Front Office Supervisor (Premium Job)

  • No. of Openings 1
  • Category Hospitality
  • Job Location Keshar Mahal, Kathmandu, Kathmandu District
  • Job Level Junior Level
  • Salary Negotiable
  • Education Level Bachelors (Hotel Management)
  • Desired Candidate Both(Female, Male)
  • Experience 1 + year
  • Expiry date Mar 30, 2023 (Expired)
Job Description
  •  Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit/floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  • Assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb)
  • Cross Check all billing instructions are correctly updated
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure Front office log book is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Participate in hotel committees and task force assignments.
  • Assist in servicing the guests during high volume periods.
  • Takes responsibility in the absence of the Duty Manager  / Front office manager
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

 

Job Specification

Educational Level: Intermediate

Work Experience: 1.5 years in same post

This job has been expired on 2023-03-30
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About Company
With a history of over 30 years, Barahi Hospitality & Leisure is proud to announce its soon-to-open property in the heart of Kathmandu. Hotel Barahi ...

With a history of over 30 years, Barahi Hospitality & Leisure is proud to announce its soon-to-open property in the heart of Kathmandu. Hotel Barahi Kathmandu is looking for enthusiastic, self-motivated individuals for the following posts

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