Position: Front Desk Officer (Hot Job)

Job Description

• Answer incoming telephone calls determine the purpose of callers, and forwards call to appropriate personnel and departments.
• Greet visitors/guests/members professionally, determining the nature and purpose of visit.
• Direct and escort visitors/guests/members to appropriate destination or waiting rooms.
• Monitor visitors’ access and issues being faced.
• Collect, sort, distribute and prepare correspondence, mail, messages and courier deliveries.
• Schedule appointments maintaining & updating calendars, reminding respective personnel of the appointments.
• Receive payments, record receipts for services and handle and reconcile all petty cash daily.
• Take and resolve complaints from customers and public being positive to negative criticism.
• Support the Mission, Vision and core values of the company.
• Assist with Admin and HR tasks as needed.

Job Specification

• Professional Demeanor

    Reports to work on time

    Has a positive attitude towards the job and the Industry

    Recognizes positive and negative aspects of the job

    Possesses maturity in judgment

    Appears businesslike

    Maintains control and composure in difficult situations

• Congenial Nature

    Smiles readily

    Exhibits cordial and pleasant behavior

    Is a people person

• Helpful Attitude

    Is sensitive to the guests’ needs

    Possesses a sense of humor

    Responds and speaks intelligently

    Demonstrates creatively

    Practices good listening skills

Flexibility

    Willing and able to accept a different work shift if necessary

    Understands others’ points of view

    Willing to try new ways of doing things; innovative

    Works well with guests and hotel staff; a team player

• Well-Groomed Appearance

Dresses appropriately; meets property standards for wear and care of uniform, jewelry, and personal grooming

Apply Instruction

Applicants are strongly advised not to wait until the last day to submit their applications. Hard Copy Applications will not be considered.

We regret that due to the volume of applications, only applicants short-listed for interview will be contacted further.

You can also directly send your applications to [email protected] with the Job Position mentioned  in the Subject line.

Incomplete applications will not be accepted